Network Operations Center (NOC) Technician
About The Position
Power your Career with Qualus as a Network Operations Center (NOC) Technician! We are seeking a driven and detail-oriented NOC Technician, or Network Specialist, to provide on-site technical support and proactive monitoring for network systems within a high-demand environment. The ideal candidate will bring hands-on experience with Cisco networking equipment, network troubleshooting protocols, and enterprise monitoring tools. This is a full-time role offering a flexible schedule, supporting a critical operations team focused on maintaining uptime, performance, and network integrity. This position will be an onsite role in Sacramento, CA. There's Free Parking and a choice of work shift: either 3x12-hour days OR 4x10-hour days.
Requirements
- 3+ years of experience in a Network Operations Center (NOC) or similar technical support role.
- Strong understanding of WAN, LAN, Wireless, VPN, and VolP networks.
- Strong understanding of TCP/IP addressing and multi-domain network architecture.
- Experience with enterprise tools including ServiceNow, MS Office, and network monitoring/event management platforms.
- Demonstrated expertise in troubleshooting via SSH/Telnet, ping, traceroute, nslookup, and other common network tools.
- Excellent verbal and written communication and collaboration skills.
- Motivated self-starter with the ability to learn quickly and adapt to evolving environments.
Nice To Haves
- Previous experience working in utilities, large data centers, or similarly structured technical environments (preferred).
Responsibilities
- Monitor and provide technical support for Cisco routers, switches, VoIP systems, and IP/SNMP-connected devices within WAN, LAN, VPN, and Wireless environments.
- Utilize network troubleshooting tools (e.g., ping, traceroute, nslookup, SSH/Telnet) to identify and resolve connectivity and performance issues.
- Collaborate with Network Engineering, Field Divisions, SOC, service providers, Telcos, and vendors to report and remediate network-related incidents.
- Work with 2nd and 3rd level support teams to ensure technical documentation is accurate and up to date.
- Leverage enterprise tools such as ServiceNow, network monitoring platforms, and MS Office suite to track and resolve events and incidents.
- Communicate clearly and effectively across teams to support real-time problem-solving and incident response.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- EAP
- Parental Leave
- Paid time off
- Holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
