Lead Network Operations Center Engineer SR (NOC)

All Native Group•Washington, DC

3d•Onsite

About The Position

All Native Group is looking to fill the position Lead Network Operations Center Engineer (NOC). The NOC Engineer will ensure smooth functioning of the network for business needs and keep downtime to a negligible level.

Requirements

Must be willing and able to learn and retain information.
Must be able to work independently and in team environments.
Good oral and written communication skills.
A minimum of three years' relevant experience is required for this position (See, Essential Functions” and “Competencies” sections)
Two year management experience in a network operations environment.
CompTIA A+
CompTIA Network+
CCNA (Cisco Certified Network Associate)
Must be a U.S. citizen.
Must possess or be able to obtain/maintain a SECRET security clearance.
All new hires must successfully complete a pre-employment drug screen as a condition of employment.
All employees are subject to random drug screens throughout the term of their employment with All Native Group.

Responsibilities

Monitor the performance and capability of computer systems using diversified tools.
Act as the focal point for all incoming tickets for voice, data and Wi-Fi and triage the tickets as best as possible before assigning to the appropriate group if needed.
Implement call blocks when required in Telewall, EC500 in the new system, or SBC block.
Activate ports and validate port security on the OpenNet or ClassNet side.
Monitor third party portals (Avaya and AT&T).
Monitor voice (EMI), Opennet, and ClassNet networks through the monitoring tools (Neuralstar, LiveNX, etc) and create tickets and assign to groups as needed.
Watch ticket queues to meet SLA requirements set and enforced by the ticketing system.
Determine the malfunctioning of hardware, software, and environmental alerts.
The NOC Engineer will work triage or troubleshoot the issues, within their defined areas.
Program phones as needed (system programmers) for all DoS work.
Create trouble tickets with the carriers for circuit issues.
Escalate outage information to ITOC front office and TWD government as needed.
In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail.
May be requested and required to participate in Proposal Support functions due to expertise.