Network Operations Center Technician

I3 Broadband LLC•Saint Peters, MO

1d•$21 - $35•Onsite

About The Position

The Network Operations Center (NOC) Technician is responsible for monitoring, supporting, and troubleshooting complex network environments to ensure the availability and performance of voice, data, and application services. This role requires strong problem-solving, communication, and customer service skills, along with a solid technical foundation in network operations. This position supports a broad range of operational activities, from routine monitoring and incident response to advanced troubleshooting and root cause analysis.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field preferred, OR 2-4+ years of hands-on experience in Information Technology, Network Operations, or a related technical environment
Equivalent combinations of education, certifications, and experience will be considered
Strong working knowledge of LAN/WAN networking and circuit diagnostics
Strong working knowledge of OSI model (application through physical layers)
Strong working knowledge of network monitoring and ticketing systems
Experience with VoIP protocols such as SIP and MGCP
Ability to troubleshoot network performance issues using diagnostic and analytical tools
Strong problem-solving and critical thinking skills with attention to detail

Responsibilities

Monitor and support complex network environments, including fiber access, transport, and IP-based voice and data services, using a variety of network monitoring tools
Ensure network availability and performance by proactively identifying and responding to alarms, alerts, and system events
Utilize ticketing systems to log, track, and manage incidents in accordance with operational procedures
Triage, troubleshoot, and resolve network and customer service incidents in a timely and efficient manner
Analyze network behavior using diagnostic tools to identify faults across LAN, WAN, and service layers
Document all incidents thoroughly, including troubleshooting steps, resolution, and follow-up actions
Escalate incidents as appropriate based on complexity, impact, or time constraints
Provide a high level of customer service by effectively communicating with internal and external customers
Develop and maintain strong working relationships through professional and responsive support
Serve as a point of contact during service disruptions, providing updates and managing expectations
Assume assigned roles and responsibilities during network incidents or outage events
Act as an escalation point for other departments and provide cross-functional support as needed
Collaborate with engineering and technical teams to support network changes, maintenance, and issue resolution
Contribute to process improvements by identifying recurring issues and operational inefficiencies
Assist in developing and maintaining documentation, including runbooks and troubleshooting guides
Provide mentoring, training, and coaching to peers and other departments when applicable