Network Operations Center (NOC) Technician II

Vision Net • Great Falls, MT

16h • Onsite

About The Position

The selected candidate will play a crucial role in monitoring, maintaining, and troubleshooting Vision Net’s carrier and enterprise network infrastructure to ensure continuous, uninterrupted service for our clients.

Requirements

• 2+ years of experience in a Network Operations Center or similar role.
• Proficiency in network monitoring tools, understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, BGP).
• Accurately and completely enter and maintain network records and tickets.
• Knowledge of security monitoring and threat detection tools.
• A working knowledge of the MS-Office suite and the ability to multi-task between multiple software programs simultaneously.
• Demonstrated attitude of continuous quality improvement
• Adhere to all training requirements, company policies and procedures.

Nice To Haves

• ITSM/ITIL knowledge and certification highly desired.

Responsibilities

• First call support to Wholesale and Enterprise customers that places the customer’s needs at the center of your performance is a requirement.
• Continuously monitor and manage network systems, servers, applications for performance, availability, and security.
• Identify, document, escalate, and resolve network incidents and outages targeting first call resolution.
• Perform troubleshooting and root cause analyses.
• Process service orders, trouble tickets, work orders and maintenance requests with attention to accuracy and record detail.
• Assist in the setup, configuration, and provisioning of network elements (routers, switches, firewalls) and continuous audit of network circuits and equipment to ensure records accuracy.
• Implement after hours service migrations and maintenance activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree