Network Operations Center (NOC) Analyst

Lightning AI•Fort Worth, TX

4d•Onsite

About The Position

Lightning AI is seeking Network Operations Center (NOC) Analysts to support 24/7 operations across select high-performance compute data centers with advanced monitoring infrastructure. This is a technically focused role centered on telemetry analysis, infrastructure monitoring, and independent diagnosis of compute, network, and hardware systems. You will serve as the first line of technical response — analyzing telemetry signals, diagnosing system anomalies, and troubleshooting Linux and network-layer issues before escalating with clear, actionable findings. You will operate with a high degree of independence, applying sound judgment in situations that often extend beyond predefined runbooks. This role offers a clear pathway toward positions in network engineering, site reliability, or data center operations, and the opportunity work with next-generation AI hardware and some of the most advanced compute infrastructure deployed today. This role is based onsite at one of our data center facilities in Lisle, IL; Fort Worth, TX; or Quincy, WA. Shift flexibility is required to support our 24/7 operations environment. We are not able to provide visa sponsorship for this position at this time.

Requirements

Hands-on Linux experience including command-line proficiency and system log analysis
Practical understanding of networking concepts: TCP/IP, DNS, routing, and diagnostic tools (ping, traceroute, netstat, tcpdump)
Ability to independently diagnose technical issues and exercise sound judgment in ambiguous situations
Clear, precise communication skills with strong technical documentation ability
Availability to work overnight and rotating shifts in a 24/7 environment

Nice To Haves

Experience with Grafana, Datadog, or Prometheus
Familiarity with HPC or GPU-based infrastructure
Scripting experience in Bash or Python

Responsibilities

Monitor data center systems using telemetry data, dashboards, and alerting tools to detect anomalies and emerging issues
Perform independent technical diagnosis across Linux systems, network connectivity, and hardware health using command-line tools, logs, and diagnostic utilities
Troubleshoot network-layer issues including connectivity, routing, and interface errors
Triage and escalate incidents to the appropriate teams (hardware, network, SRE) with technically accurate summaries, relevant logs, and telemetry findings
Create and maintain detailed tickets documenting diagnostic steps, technical findings, and observed system behavior
Identify recurring alert patterns through telemetry analysis and surface findings to improve monitoring coverage and reliability