Network Operations Center (NOC) Technician IV

Leidos•Pearl Harbor, HI

1d•Hybrid

About The Position

The Leidos Digital Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Joint Fires Network (JFN) NOC for a NOC Technician at (Scott AFB, IL or Ford Island, HI). Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

Requirements

High school diploma or equivalent and 3 – 5 years of prior relevant experience.
Must have an active DoD Top Secret security clearance with Sensitive Compartmented Information (SCI) eligibility.
Must have DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent) by the start date.
Must be able to work in a 24/7 operational environment.
Experience in one or more of the following areas: alarm surveillance, fault management, LAN/WAN maintenance, performance management.
Advanced knowledge in at least four of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
Moderate understanding of network topologies, including both transport and IP.

Nice To Haves

Experience in a tech control facility or cyber transport operations.
Familiarity with circuit actions and vendor management.
IP/Transport architecture experience
SolarWinds and JIRA experience
Experience in a Telco NOC or with inside or outside plant operations.
Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.

Responsibilities

Create, update, and manage incident tickets using ServiceNow ITSM+S / JIRA.
Independently triage the ticket queue, provide feedback, and guide tickets of concern.
Monitor network events and failures 24/7/365 using various tools.
Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections.
Develop and maintain a centralized error database.
Notify relevant contacts about network incidents.
Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team, customers, and external leadership.
Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements.
Correct or replace faulty network components and coordinate with service providers as needed.
Restore networks and services to full operation, ensure compliance with SLAs, and document changes in the Configuration Management Database.
Provide 24/7/365 support for outages and service degradation, including rerouting circuits and updating on outage resolutions.
Assist in training and monitoring Network controllers, and evaluate training programs, SOPs, and tools.
Provide technical advice and insights for complex issues, and work on projects impacting future operations within O&M and the DISN.
Demonstrate extensive proficiency in DISN functions (e.g., routers, switches, crypto devices) and resolve multi-layer complex issues across multiple NOCs or domains.
Provide advanced technical support and guidance to peers, leadership, and customers.