Network Operations Center (NOC) Technician II - Morning Shift

Dynascale Technologies•Los Angeles, CA

2d•Onsite

About The Position

The Network Operations Center (NOC) Technician II is a mid-level Network Operations Center technical role responsible for data center and cloud customer technical support. This role requires a good comprehension of IP networking, DNS, server hardware, network hardware, storage hardware, ethernet, server virtualization, storage area networks, Windows server administration, and Linux server administration. The position involves monitoring data center infrastructure, responding to alerts, troubleshooting issues, and communicating with internal teams and customers. It also includes providing hands-on support for customer systems, collaborating with engineering teams on infrastructure support and installation, completing scheduled operational tasks, generating Standard Operating Procedures (SOPs), and training new NOC technical staff.

Requirements

Proven technical competency in “IP network and DNS” plus 3 additional from the following core skill areas: Server, Network, Storage hardware, Server Virtualization with Hypervisors VMware, Hyper-V, or KVM, Storage Area Networks, Windows Systems Administration, Linux Systems Administration
Very reliable and possesses the flexibility to handle different tasks
Intermediate experience supporting Linux (CentOS & Ubuntu) and Windows servers (2016 to 2025) OS including Active Directory & GPO
Advance skill in utilizing Linux and Windows logs
Thorough understanding of Linux commands, filesystems and shell scripts
Intermediate skills in troubleshooting IP network in a Linux and Windows environment such as TCP/IP, subnetting, DNS records & resolution, DHCP, SSH, Iptables etc.
Strong hardware (RAID 1,5,6,10, RAID controllers & i-Drac) configuration and troubleshooting skills including patching and firmware updates
Excellent oral and written communication skills and willingness to work effectively as a member of a support team.
Has the ability to solve problems on their own when necessary
Fast and efficient customer service skills.
Experience working with help desk ticketing system, writing e-mail responses, and providing basic written instructions
Basic skill in troubleshooting and configuring hardware firewall
Intermediate skill of cloud building or migration
Ability to install, configure & operate Veeam including backup, replication and restoration
Knowledge of installing and configuring Zabbix server
3 years of experience in IP Networking and DNS required
3 years of experience in installing & supporting Windows servers and Linux operating system required
2 years of experience installing and configuring Hyper-V, VMWare, or some Open-Source virtualization platform required
1 year experience in Veeam installation, configuration and operation required
1 year experience in updating & configuring basic hardware firewall required
Fluency, both written and spoken, in English is required.

Nice To Haves

Experience working in a data center preferred
2 years of experience dealing with common services, programing languages and monitoring systems such as SMTP, SNMP, BIND, Apache, IIS, NGINX, Powershell, Perl, Python, Node.JS, and HA Proxy preferred
1 year experience in Zabbix installation and configuration preferred
Experience with Linux and LAMP stack both in system administration and installation/configuration preferred
Bachelor’s degree in computer science, computer engineering, information systems, or equivalent preferred
Any IT certification is a plus
Willingness and ability to travel domestically and internationally preferred

Responsibilities

Monitor datacenter infrastructure, respond to alerts, troubleshoot, and communicate with internal teams
Monitor customer ticketing system, respond to requests, and communicate with customer to resolve issues
Provide hands-on support when needed on customer systems
Work with internal engineering teams on supporting infrastructure and installing new infrastructure
Complete scheduled tasks as part of NOC team to ensure proper operations
Generate well-written SOP that meet company’s standard
Training new NOC technical staff