NOC Engineer - Network Operations
About The Position
Help Power the Future of Connectivity with Omni Fiber Preferred Locations: Port Clinton, OH | Columbus, OH | Allen, TX At Omni Fiber , we're building the next generation of high-speed fiber internet networks that keep communities connected. As we continue our rapid growth, we're looking for a skilled and motivated NOC Engineer (2nd shift) to join our Network Operations team. If you thrive in fast-paced service provider (ISP) environments, enjoy solving complex network issues, and want hands-on experience with advanced routing, switching, MPLS, and fiber broadband technologies - this is an opportunity to grow your career with a company investing heavily in cutting-edge fiber infrastructure. This is a second shift Tier 2 engineering role focused on troubleshooting and maintaining Omni Fiber's broadband FTTH and commercial Ethernet/MPLS services. This is not a transport/optical-focused position.
Requirements
- Minimum 2 years of recent experience in a service provider Network Operations Center (NOC) in a Tier 2 or higher role
- Experience supporting Fiber PON, DSL, or Cable broadband networks
- Experience configuring and troubleshooting service provider routing and switching technologies
- Strong understanding of broadband technologies, MPLS virtual circuits, and residential fiber services
- BGP, MPLS, IPv6, VPNs, NAT/CG-NAT, OSPF-TE, ISIS-SR
- Service provider switching technologies including QinQ and L2VPN/EVC
- Cisco IOS/IOS-XR or equivalent service provider platforms
- Fiber OLT/ONT/ONU PON technologies
- Metro Ethernet circuits, NIDs, optics, and broadband provisioning
- TCP/IP, DNS, DHCP, HTTP, and broadband troubleshooting
- WiFi and mesh networking troubleshooting
- Windows/Linux troubleshooting and CLI navigation
- Strong communication and customer service skills
- Ability to explain technical concepts to non-technical users via written documentation
- Positive, collaborative, and solution-oriented mindset
- Self-motivated learner with a passion for network engineering and technology advancement
Nice To Haves
- Experience with Cisco, Juniper, and/or Ciena service provider environments
- Experience with Ciena MCP, Navigator, or MCMS
- Service provider certifications such as: CCNP-SP JNCIS-SP Ciena CE/CRS certifications Nokia NRS MEF certifications
- Scripting or programming experience
- Familiarity with CDN technologies and service provider security practices
Responsibilities
- Monitor, troubleshoot, repair, and document network incidents and escalations from Tier 1 support
- Diagnose routing, switching, broadband, and commercial circuit issues across service provider environments
- Support residential FTTH subscribers and commercial Ethernet virtual circuits (ELINE/ELAN/MPLS)
- Provision and deprovision network elements and customer circuit services
- Perform maintenance activities and coordinate with vendors and internal teams during maintenance windows
- Assist with operational improvements and network reliability initiatives
- Develop repeatable troubleshooting procedures for Tier 1/2 support teams
- Participate in change management, incident response, documentation, customer communications, and on call rotation
- Provide technical guidance while maintaining a strong customer-focused mindset
Benefits
- 401(k) with employer matching contribution up to 4%
- HSA with $2,000 employer contribution
- 15 days paid time off
- 8 paid company holidays
- 3 floating holidays
- Generous medical, dental, and vision coverage
- Life insurance and short-term disability
- Monthly internet and cell phone allowances
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
