Global Network Operations NOC Lead

Zayo•Melville, NY

1d•Hybrid

About The Position

The Global Network Operations NOC Lead will oversee the configuration, layout, and maintenance of the entire network. This person will also analyze, supply feedback, look for trends and provide additional technical support to the Network Control Center. The Global Network Operations NOC Lead will also research and evaluate the network through our NMS tool and recommend needs where applicable. This role will also include interaction with our customer base to provide support, status and direction to ongoing initiatives. The Global Network Operations NOC Lead will need to be well versed with the administration of a heterogeneous network across multiple platforms. The Analyst will work cross-functionally with internal departments, external vendors and the NOC team to coordinate corrective actions, resolve issues, provide documentation as well as metrics of the performance within our deployed infrastructure.

Requirements

Minimum of three (3) years telecommunications experience.
Solid understanding of network technologies and communications protocols.
Excellent written and verbal communication skills.
Strong attention to detail.
Ability to work with minimal supervision.
Experience on Ciena, Cisco, Juniper, MRV, Infinera, and ADVA platforms.
Bachelor's degree from an accredited College or University in computer science or related area required. Equivalent work experience in a similar position may be substituted for educational requirements.
Strong understanding of server administration and data center operations.
Excellent problem-solving and analytical skills, with the ability to work under pressure in a fast-paced environment.
Effective communication and teamwork skills to collaborate with cross-functional teams and external partners.
Detail-oriented and organized, with a commitment to maintaining accurate network documentation.
A strong sense of ownership and dedication to ensuring customer network stability and reliability.

Responsibilities

Thoroughly investigate and analyze Zayo infrastructure to determine root cause of service impairments.
Plan, validate, and execute corrective measures on Zayo Optical and Data network in a timely fashion, meeting or exceeding SLA guidelines.
Ensure internal teams and leadership receive clear and concise ticket updates with regularity.
Provide peer-to-peer support for both Network Analysts & NOC Technicians.
Demonstrate proficient handling of Zayo Monitoring Systems (Netcool) to quickly identify and repair network events.
Draft (and conduct) change management events as needed following troubleshooting of the Zayo network.