Senior Network Manager

Bob's Discount Furniture • Manchester, MA

6d • $123,000 - $155,000 • Hybrid

About The Position

The Senior Network Manager is responsible for leading the strategy, stability, security, and continuous improvement of Bob’s enterprise voice and data networking environments across corporate, retail, and distribution operations. This role combines hands-on technical expertise with people leadership to ensure reliable network performance, successful project execution, and exceptional service delivery. This leader will oversee network engineering operations, manage internal and offshore resources, support escalated technical issues, and partner cross-functionally to deliver scalable and secure infrastructure solutions that support business growth. Work environment may include a combination of in-office and remote work based on business needs. This role participates in on-call escalation support and may require occasional off-hours work and travel for deployments, cutovers, or operational support.

Requirements

• 5+ years of enterprise networking experience supporting complex environments.
• 3+ years of hands-on network engineering experience including routing, switching, wireless, and security.
• 2+ years of voice or collaboration technology experience.
• 2+ years of direct people leadership or formal supervisory experience.
• Experience leading technical projects and coordinating cross-functional initiatives.
• CCNA Enterprise certification required.
• Bachelor’s degree in Computer Science, Engineering, Business Management, related field, or equivalent experience preferred.

Nice To Haves

• Experience with Cisco Call Manager, SIP trunking, video conferencing, and contact center ecosystems.
• Exposure to public cloud networking concepts including AWS, Azure, or GCP.
• Knowledge of network automation, process improvement, and infrastructure optimization strategies.
• Experience supporting retail, multi-site, or large-scale enterprise environments.
• Familiarity with ITIL or service management frameworks.
• Ability to develop technical standards, documentation, and operational best practices.
• Proficiency with Microsoft applications including Visio for documentation and design artifacts.
• Master’s degree preferred.

Responsibilities

• Leading the strategy, stability, security, and continuous improvement of enterprise voice and data networking environments.
• Overseeing network engineering operations.
• Managing internal and offshore resources.
• Supporting escalated technical issues.
• Partnering cross-functionally to deliver scalable and secure infrastructure solutions.
• Participating in on-call escalation support.
• Managing network monitoring and management platforms to proactively identify and resolve issues.
• Vendor and service-provider management including SLA oversight, escalations, procurement, and lifecycle planning.
• Leading technical projects and coordinating cross-functional initiatives.

Benefits

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance
• employer-paid Life Insurance options
• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
• Employee Discount starting on Day 1, plus exclusive partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Senior