Senior Manager, Network Operations

Marqeta•Vancouver, BC

6d•CA$177,100 - CA$221,400•Remote

About The Position

As Marqeta’s Senior Manager, Network Operations, you will lead our Network Operations team through a critical infrastructure modernization initiative. This role combines strategic leadership with hands-on technical expertise as we transition from traditional data center infrastructure toward a more cloud-native architecture while maintaining our industry-leading 99.999% uptime commitment. You'll lead a team responsible for both our AWS-based cloud network infrastructure and physical Points of Presence (POPs) hosted in colocation facilities, driving automation initiatives and architectural evolution while ensuring the reliability our customers depend on. We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us! Backfill: This position is for an existing vacancy.

Requirements

7+ years of network engineering experience in production environments
At least 3 years leading and developing technical teams
Hands-on Cisco expert — deeply comfortable with switching platforms and routing protocols like BGP and OSPF, and confident in your ability to operate at both a strategic and technical level
Architected and managed Palo Alto Networks firewall deployments and understand how network security decisions ripple across an organization
Deep, practical knowledge of AWS cloud networking — VPCs, Transit Gateways, Direct Connect, CloudFront, Route53 — and know how to design for resilience at scale
Track record of owning and maintaining high-availability networks at 99.9%+ uptime
Infrastructure-as-code is part of how you work — experienced with Terraform and understand the value of treating infrastructure like software
Think in systems and automate by instinct — with a strong foundation in network automation, scripting, and DevOps practices that help your team move faster with fewer errors
Comfortable in a vendor negotiation or colocation facility conversation as you are in a technical design review
Hold a Bachelor's degree in Computer Science, Information Systems, or have built equivalent expertise through hands-on experience

Nice To Haves

Experience working in payments, financial services, or another highly regulated industry
Familiarity with PCI-DSS or other compliance frameworks, and how they shape network design and security decisions
Industry certifications such as CCIE, CCNP, PCNSE, or AWS Advanced Networking
Hands-on experience with network observability tools and practices, and a habit of using data to stay ahead of issues before they become incidents
A background in leading infrastructure modernization or cloud migration initiatives
Experience with SD-WAN technologies and an understanding of how they fit into a modern, distributed network architecture

Responsibilities

Shape the careers of a talented team of network and software engineers by creating an environment where technical excellence and operational mastery go hand in hand
Build a high-performance culture where automation, reliability, and continuous improvement aren't just goals — they're the standard
Drive talent strategy through performance management, career development planning, and bringing exceptional people into the organization
Serve as a connective force across security, platform, and infrastructure teams, turning siloed expertise into unified outcomes
Lead a pivotal transformation — moving Marqeta's infrastructure from physical data centers to a cloud-native network architecture that scales with the business
Champion automation by leveraging Terraform and infrastructure-as-code practices, meaningfully reducing manual operations and accelerating delivery
Own the strategic roadmap for right-sizing our physical POP footprint without ever compromising service reliability
Design network solutions that are as secure as they are scalable, directly enabling Marqeta's growth and evolving business needs
Stay sharp at the hardware level — bringing hands-on expertise with Cisco switches, Palo Alto firewalls, and data center infrastructure to every decision you make
Architect and optimize AWS cloud networking (VPCs, Transit Gateways, Direct Connect, and beyond), setting the foundation for a resilient cloud presence
Protect 99.999% uptime through proactive monitoring, sharp incident response, and a relentless commitment to optimization
Be the expert others turn to when complex network issues arise — leading troubleshooting across both cloud and on-premises environments
Take full ownership of Marqeta's corporate network infrastructure, from our Oakland HQ to every remote office location
Oversee the Cisco Meraki platform — wireless access points, security appliances, and network management — ensuring everything just works
Deliver secure, reliable Wi-Fi access across all corporate locations, setting the connectivity bar for a distributed workforce
Own ISP relationships and circuit management, ensuring our HQ and office locations always have the bandwidth and redundancy they need
Partner with the security team to implement and uphold corporate network security policies that protect the business without slowing it down
Remove friction for our hybrid workforce — ensuring seamless, consistent connectivity whether employees are on-site or remote
Plan ahead, managing corporate network capacity so infrastructure never becomes a bottleneck as Marqeta grows
Cultivate strategic relationships with colocation providers like Equinix and key network hardware vendors, keeping Marqeta's infrastructure competitive
Negotiate contracts and SLAs that meaningfully optimize both cost and performance outcomes
Translate network strategy into business value by aligning capabilities with cross-functional stakeholder needs
Bridge the gap between technical and non-technical audiences — communicating complex concepts and project progress with clarity and confidence