Network Operations Manager

The Timberline Group•Saint Louis, MO

About The Position

Network Operations is responsible for providing robust IT services and support to all Divisions. As the Manager of Network Operations, you will lead the team responsible for innovating and maintaining a world class digital experience for all users. We are looking for an IT professional to transform our network, infrastructure, and operations support processes while ensuring we have ongoing stability. The right candidate will be able to balance day-to-day operations simultaneously while transforming how we provide services to the user community and raising the bar in all areas.

Requirements

College degree preferred
Preferred Certifications: Cisco Certified Network Administrator (CCNA)
Preferred Certifications: Cisco Certified Network Professional (CCNP)
10+ years’ experience - Enterprise level network support and design
6+ years’ experience - Enterprise level telephony support and design
Expert knowledge of: Wide Area Network (WAN) and Local Area Network (LAN) management and configuration principles
Expert knowledge of: Cisco Networking hardware, IOS and NX-OS
Expert knowledge of: Networks, security guidelines and industry “best practices”
Expert knowledge of: LAN/WAN hardware devices, specifically Cisco routers and switches
Extensive experience: Designing and documenting networks from the ground up
Extensive experience: Configuring and supporting firewalls, including rule creation and modification, Checkpoint preferred
Extensive experience: Configuring and supporting load balancers, Citrix Netscaler preferred
Extensive experience: Configuring and deploying SD-WAN solutions, Silver Peak preferred
Extensive experience: With QOS on Cisco routers, and voice technologies
Experience with: Cisco IPT Phone Systems & Cisco Unified Call Center Express platform
Experience with: Meraki MX technologies a plus
Experience with: Monitoring tools such as SolarWinds
Experience with: Ticketing software, ServiceNow preferred
Experience with: Working with equipment vendors toward resolution of issues
Thorough understanding and expertise in configuring, troubleshooting, debugging and administration of Cisco technologies including but not limited to: Routers, Switches, and Voice technologies.
In depth understanding of the following protocols: VOIP, ISDN, Q921, Q931, H.323, H.264, BGP, MGCP, SIP, RTP, EIGRP, OSPF
Highly skilled in: Solving complex technical problems involving integrated operating systems and hardware platforms
Highly skilled in: Analyzing data and implementing solutions
Highly skilled in: Assessing and prioritizing multiple tasks, projects, and demands
Skills in establishing and maintaining cooperative working relationships with other employees, telecom companies, vendors, and other organizations
Deep understanding of TCP/IP
Deep understanding of Data Center design and maintenance
Deep understanding of facility wiring design and implementation
Understanding of Disaster Recovery concepts and applications and ability to identify opportunities for improvement and implement changes
Proven ability to apply technology and process solutions to business problems
Proven ability to manage large and complex projects and issues
Experience in a large inter-networking or distributed computing environment
Excellent communications and interpersonal skills
Proven ability to work independently to complete projects/goals
Results-orientation: positive goal-oriented attitude in the workplace
Ability to successfully pass pre-employment (post offer) Company or Facility background check, motor vehicle record report and drug screening

Responsibilities

Actively support and foster a culture of inclusion
Driving a program to improve our Operational Excellence - transforming processes, procedures, and engagement models across internal and external teams
Implementing monitoring and automation across our landscape to create a "lights-off" environment reducing the amount of human interaction required to run and operate
Interact with management and staff to provide technical assistance for continuous improvement of IT network, infrastructure, and operations services
Establish RACI's and collaborate with operational partners and staff in a productive and positive manner
Lead infrastructure and network design and builds in new facilities
Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations
Establish metrics that measure, monitor, and maintain alignment to Service Level Agreements (SLA) while fostering continuous improvement
Managing incident and escalations and defining processes focused on improving our customers' experiences
Create and maintain strategic roadmaps aligned to business capabilities and digital transformation
Develop and maintain a strategic workforce plan that enables growth and career opportunities for your team
Be able to recruit and hire the best, while maintaining team performance
Oversee our managed service providers and redefine the operating model to determine what services should be outsourced versus in-house