Network Operations Manager

Waymo•Mountain View, CA

2d•$175,000 - $215,000•Hybrid

About The Position

The Digital Transformation Services (DTS) team plays a vital role in enabling Waymo’s mission to safely and sustainably bring autonomous technology to the world. Our purpose is to build and operate a resilient, scalable, and intelligent digital infrastructure that powers both Waymo’s commercialization and day-to-day operations. We partner closely with all business functions to ensure that technology is a strategic enabler. The Waymo Infrastructure & Network Services (WINS) team’s mission is to provide reliable, resilient, secure digital infrastructure services, deliver solutions with agility and speed to match Waymo mission velocity, and innovate and transform infrastructure capabilities and services. In this role, you will report to the IT Network Operations Manager.

Requirements

7+ years of experience in network operations or engineering.
2+ years of experience in a management or team lead role
Experience managing and delivering strategic networks with high availability requirements
Proven track record of recruiting, hiring, and building technical teams in a fast-paced environment.
Strong knowledge of configuring network devices via CLI (console/SSH) and cloud-hosted portals.
Experience managing high-performance networks supporting large-scale data ingress/egress (e.g., fleet data offloading) and critical on-premise infrastructure.
Strong interpersonal, verbal, and written communication skills for engaging with both technical engineers and business stakeholders.
Experience in creating documentation, runbooks, and configuration management standards.
B.S. in Computer Engineering, Electrical Engineering, or equivalent certifications/experience.

Nice To Haves

Experience with network automation tools (Ansible, Python, Terraform, etc.) to streamline operations.
Practical experience establishing and troubleshooting BGP network peering and complex routing scenarios

Responsibilities

Manage a high-performing, inclusive team of engineers, technical professionals, and vendor agents.
Design and implement overarching business plans, long-term strategic initiatives, and roadmaps to continue organizational growth and prosperity.
Act as an Owner during major service disruptions, managing the end-to-end remediation of high-severity events and Tier 2/3 escalations.
Evolve the incident framework into an advanced ITIL-aligned methodology, prioritizing root-cause analysis, trend identification, and post-incident reviews (PIRs) to eliminate chronic or repetitive network issues.
Oversee the full lifecycle of technology infrastructure services (incident, change, event, configuration, and asset management).
Establish key performance indicators (KPIs) and continuous process improvement models to ensure reliable, repeatable service levels.
Validate and implement MOPs (Methods of Procedure) for internal teams and implementation partners.
Oversee the deployment and maintenance of firewalls, switches, access points, UPS, and supporting infrastructure.
Provide technical leadership during complex network event correlation, architectural improvement validations, and the review of site-specific Engineering Design Plans (EDPs).
Support the secure deployment, maintenance, and upgrade lifecycle of critical production infrastructure (firewalls, switches, access points, UPS, etc).
Guide the transition from legacy, manual infrastructure configurations to highly automated network operations.
Partner with cross-functional teams to design automation systems, reduce operational toil, and onboard new technologies that drastically optimize MTTR metrics.