Senior Network Maintenance Engineer - Night Shift

Zayo Group

3d•$95,100 - $146,300

About The Position

Zayo is seeking a Senior Network Maintenance Engineer to manage, coordinate, and evaluate planned activity on the Zayo network. The role ensures network changes are effectively planned, communicated, and executed with minimal risk to network operations and service continuity. The engineer serves as the central point of contact for change requests, collaborates with stakeholders, and enforces change management policies and procedures. The position reviews maintenance requests from internal and third-party organizations, determines potential customer service impacts using inventory records and network tools, and issues formal maintenance notifications describing expected impacts and duration. When necessary, the engineer re-provisions customer circuits to mitigate impacts. The role also supports change implementation and escalation, coordinates contingency and rollback plans, conducts pre- and post-implementation reviews, and serves as a subject matter expert who mentors other engineers and recommends process improvements. This is a night-shift position with a CST schedule: Front Half Nights, 7 p.m.–7 a.m., Sunday through Wednesday, with a rotating Monday/Tuesday/Wednesday schedule every other weekend. The role may be located anywhere in the United States. The estimated base salary range is $95,100–$146,300 annually; actual pay may vary based on location, experience, skills, certifications, and other factors. Non-sales roles may be eligible for a discretionary annual incentive plan. The position may be eligible for health insurance, life insurance, disability and retirement plans, paid time off, and other benefits.

Requirements

Bachelor’s degree, two-year college degree, or technical school diploma with additional related experience and/or training, or at least 11 years of directly related experience.
At least seven years of experience in change management, network operations, or a similar telecom-industry role.
Expertise with ITIL frameworks; ITIL Foundation certification is preferred.
Expert knowledge of Microsoft Word and Excel, trouble-ticketing software, and circuit inventory software.
Expert knowledge of fiber-optic network equipment and architectures, including SONET and DWDM equipment.
Expertise with telecom NOC operations and workflows.
Expertise in telecom network technologies such as IP/MPLS, LTE/5G, and fiber optics.
Expertise with change-management tools such as ServiceNow and Remedy.
Expertise with monitoring tools used in NOC operations.
Ability to interpret technical documentation and determine potential impacts.
Ability to explain technical impacts to technical personnel and external customers.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Exceptional attention to process, documentation, and detail.
Ability to multitask and manage several projects simultaneously.
Ability to work nights and/or weekends as scheduled or required by workload or emergency maintenance activities.
Ability to work effectively on a team and independently with minimal supervision.
Dependability.
Ability to train and develop less experienced engineers.

Nice To Haves

ITIL Foundation certification.

Responsibilities

Manage all aspects of the network maintenance process, including scheduling activities, determining customer impact, issuing customer notifications, provisioning circuits when necessary, and closing out activities after successful validation.
Review service orders and maintenance events to determine potential circuit and customer-service impacts, and notify customers according to their preferences.
Evaluate the impact, risk, and urgency of proposed changes in collaboration with technical teams and stakeholders.
Interact with internal and external leadership and executive staff regarding change ticket acceptance, impacts, and moratorium exceptions.
Communicate with customers, answer questions, address concerns, adapt processes to customer requirements, and support customer satisfaction.
Coordinate maintenance activities with internal organizations, ensure policies are followed, and drive process improvement.
Coordinate with third-party providers to obtain adequate advance notice, scope, and timing for service-impacting maintenance; escalate inadequate notifications through provider management chains.
Act as a liaison between technical teams, management, and external stakeholders to align change-related activities.
Communicate change plans, schedules, and potential impacts to relevant parties, including affected customers.
Identify risks associated with proposed changes and develop mitigation strategies.
Serve as an escalation point during change implementation to resolve conflicts or unexpected issues.
Coordinate rollback plans and contingency measures for failed or problematic changes.
Conduct pre- and post-implementation reviews with stakeholders to gather feedback and improve processes.
Perform special projects and other assigned duties.
Serve as a subject matter expert on platforms and technologies.
Mentor and develop Network Maintenance Engineers.
Identify departmental and process improvement opportunities and recommend changes to leadership.