Senior Network Infrastructure Engineer

Peckham, Inc. • Lansing, MI

1d • Onsite

About The Position

The Senior Network Infrastructure Engineer leverages comprehensive expertise in enterprise network environments to steward Peckham’s LAN, WAN, and SDN technologies. The role focuses on enhancing and securing network infrastructure, mentoring team members, and leading strategic projects that advance organizational networking solutions. It supports Peckham’s rehabilitation mission as part of its IT organization.

The position designs, implements, and supports secure network, wireless, and data and voice communication systems. It leads networking projects across enterprise wired and wireless networking, unified communications, software-defined networking, data center concepts, and virtual cloud and hybrid environments. The engineer serves as an escalation point for complex issues, manages support tickets and incidents through their life cycle, and collaborates with teams to develop solutions that improve connectivity and efficiency.

The role monitors network performance and security using industry-standard monitoring, logging, and scanning systems; documents configurations and procedures; maintains IT guidelines; and provides status updates to IT management. It also supports knowledge transfer, follows organizational privacy, security, change-management, and documentation processes, and participates in assigned after-hours support, project work, and on-call rotations.

The position operates in a professional office environment with standard lighting, temperature, and noise levels. It involves prolonged computer work and virtual or in-person meetings, extended sitting, standard office equipment, repetitive typing and data entry, occasional standing or walking, and light lifting of up to 20 pounds. Physical demands may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

Requirements

• Bachelor’s degree in Information Technology or a related field, or an equivalent combination of education, industry certifications, and experience.
• At least 5 years of progressive experience with enterprise local and wide area networking technologies.
• 4–6 years of hands-on experience with Cisco network routers, routing and switching protocols, network switches, and Cisco wireless technologies.
• In-depth understanding and hands-on experience with physical network routers and routing protocols, and network switch technologies.
• Strong analytical and troubleshooting skills to diagnose and resolve network issues.
• Proficiency with network monitoring and management tools to maintain performance and security.
• Strong attention to detail for accurate network configurations and documentation.
• Ability to accommodate a flexible work schedule, including nights and weekends.
• Ability to attend training and maintain necessary certifications.

Nice To Haves

• 1–3 years of programming experience, including Python and YANG/JSON/YAML.
• Cisco CCNP certification.
• Excellent verbal and written communication skills for conveying technical information to non-technical stakeholders, including through ITL 4 Foundation methodologies.

Responsibilities

• Design, implement, and support secure network, wireless, and data and voice communication systems.
• Mentor and coach Network Engineers and other IT team members.
• Lead projects involving enterprise wired and wireless networking, unified communications, SDN, data center concepts, and virtual cloud and hybrid environments.
• Keep informed about current network technologies and hardware platforms and learn about emerging IT technologies and trends.
• Update and maintain guidelines and procedures for the IT department.
• Serve as an escalation point for troubleshooting and resolving complex issues.
• Support tickets and manage incidents, service requests, and problems throughout their life cycles.
• Collaborate with cross-functional teams to assess network requirements and develop solutions that improve connectivity and efficiency.
• Monitor and analyze network performance and security, using industry-standard tools to identify and mitigate potential risks.
• Document network configurations, processes, and procedures in accordance with best practices and Peckham’s change-management and documentation processes.
• Use and support network monitoring, logging, and scanning systems.
• Provide status updates and reporting information to IT management as assigned within areas of responsibility.
• Facilitate knowledge transfer and mentoring for IT team members and business users while following privacy and security policies.
• Participate in after-hours support, project work, and on-call rotations as assigned.
• Attend training and maintain certifications required to demonstrate skills for Peckham’s client contracted-services requirements.

Benefits

• Supportive and flexible work environment.
• Holistic and rewarding work experiences tailored to employee needs and emphasizing wellbeing.
• Opportunity to support Peckham’s mission and make a positive impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior