Senior National Account Manager

ICF•Reston, VA

21h•Remote

About The Position

This high-impact role involves overseeing client engagement, driving program success, and managing key partnerships with top-tier retailers and manufacturers—many of which are Fortune 100 companies. The National Account Manager will be responsible for the strategic direction, execution, and continuous improvement of national energy efficiency initiatives. You will serve as a key interface between ICF’s program teams, that manage energy efficiency programs with utility clients, and their market-facing program partners, working with these parties to develop innovative solutions (program design, promotions, etc.) and ensure delivery of high-quality, data-driven solutions. In this leadership role, you will influence and guide program development and operational efficiency; manage cross-functional teams; and ensure alignment with evolving utility priorities, industry standards, and regulatory landscapes.

Requirements

Bachelor’s degree in business, engineering, environmental studies, or a related field
5+ years of professional experience in utility programs, energy efficiency, account management, or related experience within consulting, manufacturer, or retailer organizations or related work experience.
Experience managing national or large-scale accounts within the retail, energy efficiency or utility space
Experience using data and reporting tools to track program performance, outcomes, and metrics

Nice To Haves

Master’s degree in a related field.
Strong working knowledge of utility energy efficiency program design and market dynamics
Experience leading cross-functional, distributed teams
Stakeholder Engagement & Relationship Management: Proven ability to build effective working relationships and confidence across internal and external stakeholders, including utility clients, vendor partners, and internal leadership, to ensure alignment and sustained engagement.
Collaborative Leadership Across Distributed Teams: Experienced in collaborating with geographically dispersed, cross‑functional teams to support national program success and foster alignment across diverse utility markets and stakeholder groups.
Analytical Problem Solving: Strong analytical and critical thinking capabilities, with experience identifying performance gaps, anticipating market challenges, and delivering innovative, data-driven solutions.
Detail-Oriented Program Oversight: Strong attention to detail across program execution, reporting, and client deliverables, ensuring quality control and brand integrity across national accounts.
Thrives in High-Pressure Environments: Demonstrated success operating in fast‑paced, deadline‑driven environments while maintaining high performance standards and proactively resolving issues.
Effective Communication: Strong verbal, written, and interpersonal communication skills, with the ability to communicate clearly with internal teams, external clients, and senior stakeholders. Demonstrates consistent follow‑through to support task completion, sound judgment regarding escalation, and the ability to adapt communication to the audience.
Strategic Prioritization & Time Management: Proven ability to effectively prioritize and manage multiple, complex projects across national accounts, consistently delivering results under tight deadlines while maintaining focus on key objectives.
Organizational Excellence: Strong organizational and operational skills, with the ability to manage multiple stakeholders and competing priorities, support efficient program execution, and contribute to process improvements that enhance overall program quality and effectiveness.

Responsibilities

Develop and maintain relationships with retailer and manufacturer partners to proactively identify new creative opportunities and solutions for residential utility programs, utilizing tactics such as promotions, training, and delivery enhancements.
Lead deployment and execution of new ideas by partnering with cross‑functional teams to troubleshoot challenges, develop standard operating procedures and best practices, and monitor results for continuous improvement.
Cultivate and manage senior-level relationships with manufacturers, retailers, and utility stakeholders to maximize program reach and impact.
Oversee the implementation of complex, multi-channel programs across regions, ensuring excellence in execution, reporting, and stakeholder engagement.
Drive innovation and efficiency in program delivery by identifying new opportunities, streamlining processes, and enhancing performance metrics.
Provide strategic insight and market intelligence to guide program design and continuous improvement.
Collaborate and communicate with internal teams to maintain cross‑functional alignment, share knowledge, provide regular updates to stakeholders, and support delivery of high‑quality products.
Represent ICF at industry events and with client executive teams to communicate results, trends, and best practices.