Senior National Account Manager

Fifth Third Bank • Virtual - Ohio, OH

3d • $82,100 - $172,500 • Remote

About The Position

Responsible for the day-to-day interaction, operations, and management of the largest clients within an assigned group. This may include Network branded card companies and program managers, industry-leading payment processors, ISO’s, Payment Facilitators, and key strategic partners on an elevated level. Provide proactive and consultative support to maintain exceptional customer relations and expand the overall relationship. Key partner in managing issue resolution, product enhancements and advocating for the client with internal stakeholders at the Bank, including senior management, risk departments, IT, and operations/accounting. Also responsible for executive communication, process improvement, conducting certain risk management and operational responsibilities and partnering with external vendors on existing and new payment opportunities. Participate in organic growth strategies and opportunities; assist in evaluating opportunities, as needed, and play a role in the subsequent integration, management, and growth plans for new business. The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• Bachelor’s degree with an emphasis on Business, Finance or an equivalent combination of education and experience
• Minimum 6-8 years’ experience in Banking or Account Management
• Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
• Self-motivated. Team-oriented. Works with minimal supervision.
• Capacity to quickly develop deep technical understanding of mobile wallet and digital payment processing, technology and capabilities
• Broad understanding of the Payments industry and supporting business systems
• Highly skilled in Windows based software programs (Outlook, Word, Excel, PowerPoint)
• Excellent analytical, presentation skills, written and oral communication skills

Nice To Haves

• May be asked to lead/mentor other team members.
• May have responsibility in future for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

Responsibilities

• Manage the largest existing and new clients within assigned group.
• Manage and assist clients with solutions and enhancements for their programs.
• Implement program changes and work closely with a variety of business partners to bring the product/program to market.
• Manage enhancements and functionality rollouts for existing products/programs and services.
• Manage change requests, marketing requests and exception requests from clients.
• Participate in the development and maintenance of the strategic plan for the department.
• Works with cross-functional teams of internal and external business partners on complex issues related to product development, implementation and ongoing servicing.
• Deliver timely resolution of issues in partnership with business partners such as IT, Operations, Business Controls, Compliance Financial Crimes, Accounting and Vendors.
• Conduct research on competitor practices to ensure that our program’s products and services are competitive in terms of features and pricing, and that quality service is being provided.
• Ensure that our programs are designed and managed to minimize both financial and reputational risk to the Bancorp.
• Monitor industry trends, including reading industry periodicals, web sites and other materials necessary to be an industry expert.

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior