Senior Multifunctional Field Technical Support (MFTS) Help Desk

Linchpin Solutions Inc•Alexandria, VA

59d•Onsite

About The Position

This position is contingent upon contract award. A secret security clearance is required. Linchpin Solutions is hiring for a dynamic and experienced Senior Multifunctional Field Technical Support professional to support the installation, maintenance, repair, and operational readiness of Biometric Collection Capability (BCC) systems across military installations. This role involves direct field support for biometric hardware and software systems, ensuring reliable performance in both mobile and static environments in support of Army Total Package Fielding (TPF) and associated lifecycle sustainment activities. Travel is required.

Requirements

Active DoD Secret Clearance
Bachelor’s Degree in a relevant discipline or two (2) additional years of relevant experience
Seven (7) years of relevant experience providing technical support
Experience supporting Army Total Package Fielding (TPF) processes, including NEF, NET, PI, and Technical Field Support
Hands-on experience installing, maintaining, and repairing electronic and mechanical systems
Proficiency in operating Android and Windows-based systems
Experience with data entry, technical documentation, and help desk/ticketing systems
Knowledge of basic networking concepts and database systems
Familiarity with biometric technologies, including fingerprint, iris, facial, and voice recognition systems
Strong troubleshooting skills for both software and hardware environments
Ability to travel frequently to support field operations
Diagnose and resolve SW/HW technical problems. Record, track, and document help desk requests and resolutions
Experience with Microsoft Office
Verbal and written communication skills
Ability to work both collaboratively and individually
Critical Thinking Skills
Ability to give presentations and briefings as needed
Customer Service Support Skills

Nice To Haves

Experience supporting military or government biometric systems or other mission-critical fielded systems
Familiarity with mobile biometric collection devices and ruggedized field equipment
Experience providing end-user training in operational environments
Strong organizational skills with attention to detail in documentation and reporting

Responsibilities

Install, configure, and field BCC devices at various military locations, including mobile and fixed-site systems
Support Army Total Package Fielding (TPF) activities, including New Equipment Fielding (NEF), New Equipment Training (NET), Platform Integration (PI), and Technical Field Support
Perform routine maintenance, diagnostics, troubleshooting, and repairs of biometric hardware and software systems to ensure optimal performance
Provide on-site and remote technical support to end users, including responding to help desk tickets, phone calls, and email requests
Diagnose and resolve software and hardware technical issues across biometric collection systems and supporting infrastructure
Assist in the collection, processing, and management of biometric data, ensuring accuracy, integrity, and compliance with applicable standards and regulations
Maintain detailed and accurate records of installations, maintenance actions, repairs, and system configurations
Deliver user training on the operation and maintenance of biometric equipment to ensure effective system utilization
Travel to CONUS and OCONUS military installations and field locations as required to support deployments and sustainment operations
Support data entry, system updates, and operational reporting using Android and Windows-based systems
Utilize knowledge of databases and networking fundamentals to support system connectivity and performance
Adhere to the company's AS9100 and QMS policies, procedures, and guidelines
Other duties as assigned