Remote Help Desk Support
Kids Creek Children’s Clinic•Traverse City, MI
•Remote
About The Position
Provide remote technical support to end-users by troubleshooting software, hardware, and network issues. Respond to service requests via phone, email, or chat and ensure prompt resolution or proper escalation.
Requirements
- Proven experience in IT support or help desk role
- Familiarity with Windows, macOS, and common software applications
- Knowledge of remote support tools and ticketing systems
- Strong problem-solving and communication skills
- Ability to work independently and manage time effectively
Responsibilities
- Respond to and resolve technical issues in a timely manner
- Provide step-by-step guidance to users remotely
- Log, track, and update support tickets in the help desk system
- Escalate unresolved issues to higher-level IT staff
- Maintain documentation of support procedures
- Ensure customer satisfaction with each interaction
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
