Senior Mortgage Loan Processor I

Self-Help•Charlotte, NC

About The Position

Self-Help is seeking a Senior Mortgage Loan Processor to join its team in Durham, North Carolina; Modesto, California; or Charlotte, North Carolina. The role processes and analyzes mortgage loan files, establishes processing conditions, prepares files for underwriting, and conducts quality control. The processor verifies borrower and property information, ensures files meet program guidelines and federal and state compliance requirements, and tracks loan activity, deadlines, and compliance alerts. The role also works with borrowers, loan officers, underwriters, vendors, and other processors to resolve documentation issues and obtain information needed to complete files. It includes preparing disclosures and compliance documents and training and supervising staff on disclosures. Self-Help’s mission is to create and protect ownership and economic opportunity, particularly in communities that have faced systemic barriers to building wealth. The organization pursues economic justice through fair and affordable loans and partnerships that seek changes to unjust policies. Self-Help is an equal opportunity employer committed to diversity and an inclusive environment.

Requirements

Bachelor’s degree or at least three years of related experience, or an equivalent combination of education and experience, plus three years of mortgage-related experience.
Strong commitment to the mission of creating economic opportunity for traditionally underserved communities.
Strong attention to detail.
Advanced ability to plan, organize, and prioritize work effectively.
Ability to present information effectively, respond to questions from groups or individuals, and resolve borrower concerns.
Ability to build good relationships with borrowers and vendors and resolve their concerns.
Strong mathematical skills, including the ability to perform complex calculations.
Ability to independently analyze financial and loan data.
Deep knowledge of mortgage lending processes, requirements, and compliance requirements.
Strong technical aptitude, including the ability to learn new systems quickly and proficiency with Microsoft Word, Excel, PowerPoint, and PDFs.
Strong knowledge of and advanced ability to navigate the Encompass mortgage loan system.
Ability and willingness to work beyond normal work hours as needed.
Ability to demonstrate Self-Help’s core values: Mission Before Self; Service With Excellence; Embracing & Promoting Change; Results Not Credit; Diversity as a Strength; and Financial Sustainability for Mission Impact.

Nice To Haves

Spanish fluency.
Preference for working in organizations that prioritize teamwork and collaboration.

Responsibilities

Calculate and analyze borrower information, including income, loan documentation, disclosures, and borrower documentation.
Provide direction and oversight for collecting applicant data and reviewing collected verifications.
Review loan paperwork, set processing conditions, analyze loan files, and prepare files for underwriting and quality control.
Verify borrower information and conduct loan-file analysis and quality control.
Ensure loan files meet program guidelines and federal and state compliance requirements; request additional information when needed.
Track loan actions in the mortgage loan system, including deadlines and compliance alerts.
Review and analyze property appraisals, identify collateral issues, and initiate potential remedies.
Work with borrowers and loan officers to obtain information needed to complete files.
Troubleshoot complex documentation issues.
Review applications for completeness, identify open issues and required documentation, and prepare files for underwriting.
Analyze complete borrower information, identify when additional information is needed, and discuss concerns with the underwriter.
Collect and review client data for loan applications and verify borrower information provided in applications.
Order and review borrower verifications, including employment, credit, mortgage, and payoff verifications.
Monitor loan deadlines and track activity with processors to help ensure deadlines are met.
Participate in team projects as assigned.
Review files for quality control and prepare disclosures and compliance documents, including Loan Estimates and redisclosures.
Train and supervise other staff on disclosures.