Senior Mortgage Loan Processor I

Self-Help•Durham, NC

About The Position

Self-Help is seeking a Senior Mortgage Loan Processor to join its team in Durham, North Carolina; Modesto, California; or Charlotte, North Carolina. The role processes and analyzes mortgage loan files, sets processing conditions, prepares files for final underwriting, and conducts quality control. It includes reviewing borrower and loan documentation, verifying information, tracking deadlines and compliance alerts, addressing documentation and collateral issues, and ensuring files meet program guidelines and federal and state requirements. The processor works with borrowers, loan officers, underwriters, vendors, and other processors to collect and review required information, resolve concerns, and keep loans on schedule. The role also includes preparing disclosures and compliance documents and training and supervising staff on disclosures. Self-Help focuses on economic justice and creating and protecting ownership and economic opportunity, especially in communities that have faced systemic barriers to building wealth. The organization pursues this mission through fair and affordable loans and advocacy for changes to unjust policies.

Requirements

Bachelor’s degree or at least three years of related experience, or an equivalent combination of education and experience, plus three years of mortgage-related experience.
Strong commitment to creating economic opportunity for traditionally underserved communities.
Strong attention to detail.
Advanced ability to plan, organize, and prioritize work.
Ability to present information effectively, respond to questions from groups or individuals, and resolve borrower concerns.
Ability to develop good relationships with borrowers and vendors and resolve their concerns.
Strong mathematical skills, including the ability to perform complex calculations.
Ability to independently analyze financial and loan data.
Deep knowledge of the mortgage lending process, requirements, and compliance requirements.
Strong technical aptitude and ability to quickly learn new systems.
Proficiency with Microsoft Word, Excel, PowerPoint, and PDFs.
Advanced ability to navigate the Encompass mortgage loan system.
Ability and willingness to work beyond normal work hours as needed.
Ability to demonstrate Self-Help’s core values: Mission Before Self; Service With Excellence; Embracing & Promoting Change; Results Not Credit; Diversity as a Strength; and Financial Sustainability for Mission Impact.

Nice To Haves

Spanish fluency.
Preference for working in organizations that prioritize teamwork and collaboration.

Responsibilities

Set processing conditions, analyze loan files, prepare files for underwriting, and conduct quality control.
Calculate and analyze borrower income, loan documentation, disclosures, and other borrower information; oversee collection of applicant data.
Review loan paperwork and applications for completeness, identify open issues, and request required documentation or additional information.
Verify borrower information and ensure files meet program guidelines and federal and state compliance requirements.
Track loan actions, deadlines, and compliance alerts in the mortgage loan system.
Review and analyze property appraisals, identify collateral issues, and initiate potential remedies.
Work with borrowers and loan officers to obtain information needed to complete files.
Troubleshoot complex documentation issues and discuss concerns or additional information needs with underwriters.
Collect and review client data and order and review verifications, including employment, credit, mortgage, and payoff verifications.
Monitor loan deadlines and track processor activity to help ensure deadlines are met.
Review files for quality control and prepare disclosures and compliance documents, including Loan Estimates and redisclosures.
Train and supervise other staff on disclosures.
Participate in team projects as assigned.