Senior Momentum Helpdesk Analyst

CACI International

6d

About The Position

CACI is hiring a Senior Momentum Helpdesk Analyst to support our government agency's IT operations. Ideal candidates for this role will have 8+ years of experience in Momentum Financials, and prior experience working on Momentum Financials. We are looking for a candidate with strong analytical skills and a desire to enhance those skills in a challenging, high-visibility environment. This position is contingent upon contract award.

Requirements

• US citizen with ability to pass a Tier 2 MBI background investigation
• 8+ years of experience working with the Momentum Financials front-end and preferably database
• Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting
• Strong analytical, problem-solving, written, and oral communication skills
• Ability to work both independently and with a team to solve problems
• Must be able to efficiently and effectively handle multiple and shifting priorities while meeting deadlines
• Flexibility to put in hours needed to meet tight deadlines

Nice To Haves

• Experience working in a government environment
• Experience with Agile, SAFe, or hybrid delivery methodologies
• Knowledge of accounting principles and federal financial regulations
• Bachelor’s degree in Business, Accounting, Finance, Information Systems, or related field

Responsibilities

• Provide advanced customer support in a production environment for Momentum Financials
• Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools.
• Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner.
• Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues.
• Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly.
• Support system configuration, testing, validation activities, and execution support.
• Experience supporting Momentum enhancements and defect tracking and fixes.
• Perform impact analyses for proposed system changes, releases, and patches.
• Utilize or develop SQL queries for data extracts
• Troubleshoot Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions.
• Ensure deliverables comply with project standards, governance processes, and documentation requirements.
• Provide status updates, risks, and recommendations to leadership and stakeholders.
• Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting.
• Maintain Knowledge Articles for Tier 1
• Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs
• May lead teams and engage with Stakeholders

Benefits

• Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level