Helpdesk Analyst

One Community Bank•Adams, WI

4d•Hybrid

About The Position

One Community Bank is seeking a Full-Time Helpdesk Analyst to join their team. This position will support their locations in Dane, Adams, Vernon, Marquette, and Juneau counties. As a Helpdesk Analyst, you will be the first point of contact for colleagues, troubleshooting their technical problems and providing timely and effective solutions. The role offers the possibility of hybrid work and competitive pay. The Helpdesk Analyst will play a crucial role in supporting internal colleagues with their technology needs, utilizing expertise in computers, software, peripherals, and telecommunications equipment. The position is within the Technology Solutions Department and reports to the Helpdesk Supervisor.

Requirements

At least 1 year of experience troubleshooting computers and end-user technology.
A minimum of 2,000+ hours of hands-on troubleshooting experience.
In-depth understanding of MS Windows.
Familiarity with Microsoft 365 user administration.
Experience in troubleshooting hardware issues.
Basic understanding of networking principles.
Strong analytical and problem-solving abilities.
Good organization skills.
Strong interpersonal skills.

Responsibilities

Assist colleagues with their technical issues and inquiries.
Troubleshoot technical problems and provide timely and effective solutions.
Support internal colleagues with their technology needs.
Assist users in achieving their goals effectively and efficiently using expertise in computers, software, peripherals, and telecommunications equipment.
Provide guidance and solutions to colleagues regarding their technology needs.
Collaborate effectively within the Technology Solutions Department.