Helpdesk Analyst

One Community Bank•Adams, WI

1d•Hybrid

About The Position

One Community Bank is seeking a Full-Time Helpdesk Analyst to join their team. This position will support their locations in Dane, Adams, Vernon, Marquette, and Juneau counties. As a Helpdesk Analyst, you will assist colleagues with their technical issues and inquiries, acting as the first point of contact for troubleshooting and providing solutions. The role offers the possibility of hybrid work and competitive pay. The Helpdesk Analyst will play a crucial role in supporting internal colleagues with their technology needs, utilizing expertise in computers, software, peripherals, and telecommunications equipment. The role requires strong communication and interpersonal skills to understand user needs and provide guidance. As a member of the Technology Solutions Department, the Helpdesk Analyst will report to the Helpdesk Supervisor.

Requirements

At least 1 year of experience troubleshooting computers and end-user technology.
A minimum of 2,000+ hours of hands-on experience.
In-depth understanding of MS Windows.
Familiarity with Microsoft 365 user administration.
Experience in troubleshooting hardware issues.
Basic understanding of networking principles.
Strong analytical and problem-solving abilities.
Good organization skills.
Strong interpersonal skills.

Responsibilities

Assist colleagues with their technical issues and inquiries.
Act as the first point of contact for troubleshooting technical problems.
Provide timely and effective solutions to technical issues.
Support internal colleagues with their technology needs.
Utilize expertise in computers, software, peripherals, and telecommunications equipment.
Understand the needs of colleagues and provide necessary guidance and solutions.
Collaborate effectively within the Technology Solutions Department.