Helpdesk Analyst

TEKsystems•Grand Rapids, MI

1d•Onsite

About The Position

As a Help Desk Support Technician, you will be a crucial member of our support team, providing Tier 1 and Tier 2 technical support for a wide range of customers. You will assist users with software, hardware, and network issues, ensuring timely resolution to maintain productivity. Your role will involve troubleshooting issues related to Windows desktops, servers, network devices, and email platforms like Microsoft 365 and Google Workspace. You will work in a dynamic, fast-paced environment, delivering exceptional customer service and ensuring the stability and security of our clients' IT infrastructure. Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting.

Requirements

2+ years' experience working for a MSP.
Good computer skills with IT and Customer Service experience.
Experience with RMM (ConnectWise, Datto, AutoTask, etc.)
Experience with the following Cloud technologies – Microsoft 365, AzureAD, Windows Computers, Teams, OneDrive, SharePoint Online
Experience with the following technologies – Windows, Windows Server, Office applications

Responsibilities

Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.
Knowledge of Windows 10 - installing and troubleshooting
Installing, configuring, and troubleshooting desktop hardware and peripherals
Microsoft 365 Basic Administration
Active Directory Basic Administration