Helpdesk Analyst
About The Position
As a Help Desk Support Technician, you will be a crucial member of our support team, providing Tier 1 and Tier 2 technical support for a wide range of customers. You will assist users with software, hardware, and network issues, ensuring timely resolution to maintain productivity. Your role will involve troubleshooting issues related to Windows desktops, servers, network devices, and email platforms like Microsoft 365 and Google Workspace. You will work in a dynamic, fast-paced environment, delivering exceptional customer service and ensuring the stability and security of our clients' IT infrastructure. Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting.
Requirements
- 2+ years' experience working for a MSP.
- Good computer skills with IT and Customer Service experience.
- Experience with RMM (ConnectWise, Datto, AutoTask, etc.)
- Experience with the following Cloud technologies – Microsoft 365, AzureAD, Windows Computers, Teams, OneDrive, SharePoint Online
- Experience with the following technologies – Windows, Windows Server, Office applications
Nice To Haves
- Managed Service Provider
- MSP
- Troubleshooting
- Active directory
- Azure
- ITSM
- Ticketing System
- Triage
- Windows support
- O365
- Sharepoint
- Azure AD
- Windows 11
- Server Migration
Responsibilities
- Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.
- Knowledge of Windows 10 - installing and troubleshooting
- Installing, configuring, and troubleshooting desktop hardware and peripherals
- Microsoft 365 Basic Administration
- Active Directory Basic Administration
Benefits
- The pay range for this position is $55000.00 - $70000.00/yr.
- Reach out to me for a PDF of this companies benefits guide
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
