Senior Merchant Business Advisor

KeyBank • Syracuse, NY

12d • Hybrid

About The Position

The Senior Merchant Business Advisor serves as an integral member of Key Merchant Services Core Business Banking sales teams in assigned districts. The role focuses on growing client relationships involving payment and card processing needs and supports the Core Business Banking client's trusted-advisor team in developing, managing, and retaining profitable relationships with clients whose merchant needs are basic to moderately complex. The advisor recommends solutions to help the team achieve its goals, resolves client issues, and takes appropriate action to ensure client satisfaction. The role partners with functional groups and lines of business across the bank to identify growth opportunities.

The position is based at 201 South Warren Street, Syracuse, New York. Key prioritizes in-office presence while providing flexible options when roles can be performed effectively in a mobile environment. The role is eligible for a base salary of $57,000 to $87,000 annually, with possible production, commission, and/or discretionary incentives. Placement within the range may depend on skills, experience, and geographic location.

Requirements

• Bachelor's degree or equivalent training and experience.
• At least 3 years of payments-related experience in a banking environment.
• At least 3 years of success in a client-focused environment with aggressive growth and service goals.
• Strong financial acumen, including the ability to read and understand financial statements.
• Exceptional negotiating and closing skills.
• Ability to listen and communicate for impact, choosing an appropriate communication approach for the message and audience.
• Basic understanding of collaborative processes and the ability to describe how collaboration can help the organization reach its goals.
• Ability to follow directions while identifying a defensible course of action among alternatives.
• Ability to adapt to change and cope with day-to-day frustrations, adversities, and uncertainties.
• Knowledge of storytelling techniques, concepts, and potential benefits.
• Demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

Responsibilities

• Acquire new merchant services relationships by prospecting external sources within the assigned Core Business Banker territory and through referrals from client-focused teams, including Retail Banking, Business Banking, Private Banking, and Treasury.
• Consult with prospective businesses to identify appropriate payment solutions and present and sell merchant payment processing, including credit card, check processing, gift cards, ACH, and related hardware and software.
• Identify merchants' other banking needs and coordinate with available KeyBank resources to provide solutions.
• Prospect within an assigned region to supplement bank referrals.
• Perform other duties as assigned; duties, responsibilities, or activities may change or be added at any time with or without notice.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of Key's clients and Key.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior