Senior Membership and Individual Support Manager

JACOBS PILLOW DANCE FESTIVAL INC•Becket, MA

11d•$70,000 - $80,000•Hybrid

About The Position

The Senior Membership and Individual Support Manager is a year-round, full-time role in Jacob’s Pillow’s Philanthropy department. The position drives membership and individual giving strategy and helps secure support for the organization’s work and mission. The manager implements the refreshed Membership program and expands support, particularly among Members and donors giving $750–$5,000. The role manages a portfolio of approximately 250 donors and prospects and helps guide strategies to increase contributed income from individuals and Members. The manager plans and oversees fundraising campaigns, renewals, member services, events, stewardship, recognition, and benefits fulfillment. The position works closely with Marketing, Philanthropy colleagues, senior staff, and volunteer leadership. It reports to the Individual Support Director. The role is hybrid and requires residence within a three-hour drive of Jacob’s Pillow. Remote work is possible for much of the year, with monthly travel to Becket and/or other locations as needed. In-person work in the Berkshires is required during the June–August Festival season. The schedule fluctuates and includes nights and weekends, especially during the summer; light regional travel may also be required.

Requirements

At least five years of fundraising experience.
A track record of success envisioning, managing, and sustaining membership and individual support programs, cultivating donor relationships, and closing gifts.
Passion for dance.
Experience working in nonprofit organizations.
Bachelor’s degree or equivalent academic experience.
Proven experience planning and delivering donor events.
Excellent verbal and written communication skills.
Strong interpersonal skills, genuine interest in people, and authentic curiosity.
Self-motivated, with a passion for meeting and exceeding goals.
Strong strategic and tactical thinking and planning skills.
Ability to collaborate on problem-solving with prospects and colleagues, and strong organization in portfolio and time management.
Ability to establish and maintain excellent rapport with donors and colleagues.
Ability to work independently and contribute actively to team-based strategies.
Sound judgment, diplomacy, confidentiality, and a mature, professional, positive approach.
Competence in standard office computer skills and spreadsheets.
Ability to push, pull, or lift objects weighing 25–50 pounds, alone or with assistance.
Ability to work outdoors in inclement weather and wooded areas, and to stand or sit for extended periods.
Ability to work nights and weekends and in shared office spaces at a stationary desk.

Nice To Haves

Experience working in performing arts organizations and/or dance-focused organizations.
Competence working with CRM systems; Tessitura experience is a plus.

Responsibilities

Design and implement multi-channel strategies to meet or exceed annual fundraising targets for membership and individual support, including donor acquisition, renewal, stewardship, and upgrades.
Plan and supervise multiple membership appeals and renewal drives each year in coordination with Marketing, and manage acknowledgements, follow-ups, and benefit fulfillment.
Research fundraising best practices, analyze results, and recommend approaches and tactics for membership and individual giving.
Develop and maintain appeal strategies, tactics, and calendars with Marketing, coordinating plans with ticket sales, community engagement, The School, and other Jacob’s Pillow programs.
Identify effective audiences, techniques, and messages to maximize donor upgrades, make effective use of the membership file, and increase program productivity.
Develop income and expense projections, manage forecasts, and provide regular written reports and commentary to management.
Manage a portfolio of approximately 250 prospects and current donors, maintaining frequent personalized contact.
Qualify, cultivate, and solicit donors to support Jacob’s Pillow’s individual giving priorities and fundraising goals.
Collaborate with the Donor Relations and Special Events Manager to plan and deliver receptions and events for relevant donors.
Oversee and evaluate member services, and refresh membership collateral, acknowledgements, member FAQ responses, benefit-fulfillment systems and policies, and member customer service.
Uphold Jacob’s Pillow’s goals for inclusion, diversity, equity, and access.
As needed, support senior staff and volunteer leaders in developing prospect relationships.
Prepare briefing materials and post-visit follow-up communications.
Meet budgetary and planning goals for visits, solicitations, events, and gift closing.
Promptly record meetings and essential information in the database and manage prospects and gifts.
Report activity metrics, donor levels, and income in partnership with the Philanthropy Operations Manager and Membership and Individual Support Coordinator.

Benefits

Health, dental, and vision insurance.
Flexible spending account (FSA).
403(b) plan with a 2% annual employer contribution.
Paid time off.
Life insurance.
Short- and long-term disability coverage.
Employee Assistance Program.
Short-term or relocation housing options may be available.
During the summer: three meals a day, free access to classes, performances, and talks, and studio usage.
Summer housing support may be provided when needed.