Senior Member Services Specialist

Capital Public Radio•Sacramento, CA

1d•Hybrid

About The Position

As a 100% community-supported organization, CapRadio’s Member Services team plays a critical role in sustaining our public service mission by interacting with our members, creating personalized touchpoints and communications, and strengthening the connection we have with our community. This is an exciting opportunity to join a dynamic, collaborative team that is building a strong and sustainable future for public media in the region. The Senior Member Services Specialist is responsible for actively engaging in stewardship and cultivation efforts to achieve member retention, acquisition, and growth goals, enhance our understanding of and relationship with members, and maintain the overall health of our member data. They will handle complex membership operations tasks, like processing foundation gifts, stocks submissions and complex customer service issues. We are looking for detail-oriented, affable candidates who are enthusiastic about providing exceptional experience for our members by supporting daily membership operations and communications. This position routinely interacts with CapRadio members and the community through phone, email, mail and in-person engagements.

Requirements

Must be familiar with familiar or eager and willing to understand public media
Must be comfortable asking individuals for financial contributions
Experience in creating verbal rapport with donors by phone
Competent in use of Microsoft Office and Google Workspace
Strong interpersonal skills, attention to detail and proficiency in CRMs (e.g., Raiser’s Edge, Salesforce)
Mass email software experience, such as Luminate or MailChimp, is desirable
Three or more years of related membership experience, with a background in fundraising or development preferred
Background Check
CapRadio requires employment and education verification of new hires.

Responsibilities

Lead complex donor gift processing and acknowledgements, including donor-advised funds, soft credit, and matching funds, to ensure effective stewardship through accurate attribution and recording and the preservation of data health and confidentiality
Perform high-level stewardship, cultivation, and recapture outreach communications to achieve membership retention and growth goals and nurture relationships with our member base
Serve as a key contact and steward for unassigned mid-level donors, leveraging strategic touchpoints and gathering information on new donors to build a pipeline for our mid and major giving program
Work cross-functionally to support member intelligence that bolsters our understanding of individual members, key members segments, and non-members to deepen relationships with our donors and community and inform fundraising strategies and broader communications
Support inbound inquiries by acting as a senior point of contact for issues that require advanced knowledge and skills to effectively nurture and cultivate relationships with members and the community
Support Member Services team on initiatives and other tasks that help achieve ongoing operations, stewardship, retention, and cultivation goals