Senior Member Services Specialist

Capital Public Radio, Inc.•Sacramento, CA

12h•Hybrid

About The Position

CapRadio is a mission-driven public media organization dedicated to creating more informed, involved, and educated communities. As the only nonprofit broadcaster in the region, it operates a 20-person local newsroom and produces local news, classical music, and jazz shows, reaching nearly 500,000 people weekly through various platforms. The Member Services team is crucial for sustaining CapRadio's public service mission by engaging with members, creating personalized touchpoints, and strengthening community connections. The Senior Member Services Specialist is responsible for leading stewardship and cultivation efforts to achieve member retention, acquisition, and growth goals, enhance member understanding, and maintain member data health. This role involves handling complex membership operations, including processing foundation gifts, stock submissions, and advanced customer service issues. The ideal candidate is detail-oriented, affable, and enthusiastic about providing exceptional member experience, routinely interacting with members via phone, email, mail, and in-person engagements.

Requirements

Must be familiar with familiar or eager and willing to understand public media
Must be comfortable asking individuals for financial contributions
Experience in creating verbal rapport with donors by phone
Competent in use of Microsoft Office and Google Workspace
Strong interpersonal skills, attention to detail and proficiency in CRMs (e.g., Raiser’s Edge, Salesforce)
Three or more years of related membership experience

Nice To Haves

Mass email software experience, such as Luminate or MailChimp, is desirable
Background in fundraising or development preferred

Responsibilities

Lead complex donor gift processing and acknowledgements, including donor-advised funds, soft credit, and matching funds, to ensure effective stewardship through accurate attribution and recording and the preservation of data health and confidentiality
Perform high-level stewardship, cultivation, and recapture outreach communications to achieve membership retention and growth goals and nurture relationships with our member base
Serve as a key contact and steward for unassigned mid-level donors, leveraging strategic touchpoints and gathering information on new donors to build a pipeline for our mid and major giving program
Work cross-functionally to support member intelligence that bolsters our understanding of individual members, key members segments, and non-members to deepen relationships with our donors and community and inform fundraising strategies and broader communications
Support inbound inquiries by acting as a senior point of contact for issues that require advanced knowledge and skills to effectively nurture and cultivate relationships with members and the community
Support Member Services team on initiatives and other tasks that help achieve ongoing operations, stewardship, retention, and cultivation goals