Member Services Specialist

Mountain Park Home Owners Association•Lake Oswego, OR

1d•Onsite

About The Position

The Member Services Specialist is a key member of the Mountain Park HOA team, responsible for ensuring a welcoming and organized environment for residents and guests. This position involves providing excellent customer service, managing essential administrative tasks, and maintaining community safety and engagement.

Requirements

High School Degree or GED
CPR/First Aid Certification (Employer provided)
Strong character, intelligence, and a willingness to learn and adapt.
Excellent communication skills to engage with a diverse community.
Proficiency with computers and the ability to navigate various systems with ease.
Ability to consistently communicate with respect at all times with a positive attitude, utilizing conflict resolution skills as needed.
Reliable transportation to and from the Clubhouse.
Complete all required training within the associated training timelines.
Must be 18 years or older with and able to provide proof of eligibility to work in the United States at the time of hire.

Responsibilities

Communicate Clubhouse and HOA updates effectively to members, fostering community awareness and engagement.
Accurately process data entry for new memberships and member information.
Review, edit, and maintain accurate reservation schedules for Clubhouse facilities.
Process payments for services and maintain proper financial records.
Actively monitor security cameras to promote safety and security within the community.
Ensure the lobby and common areas are tidy, organized, and inviting.
Assist in maintaining and restocking the coffee bar area.
Demonstrates effective use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or equivalent office software to manage documents, create presentations, and communicate effectively.
Ability to work with organizational databases, industry-specific software, enter and retrieve data accurately, and generate basic reports as required.
Proficient with email platforms, virtual meeting software (Zoom, Teams), and other communication tools used within the organization.
Knowledge of data privacy best practice, especially if handling member or resident information. Understands the importance of confidentiality and secure data handling.
Demonstrates a willingness to quickly learn and adapt to new technology tools or software introduced by the organization.
Other duties as assigned.