Member Services Specialist

National Police Federal Credit Union • Chicago, IL

2d

About The Position

We are seeking a qualified candidate to join our Chicago, IL team. If you enjoy being successful, working as a team player, and want an opportunity with a growing and well performing credit union, this could be the position for you. In this role, the Member Services Specialist will serve as the first point of contact for members, assisting them with their financial needs. Responsibilities include handling a variety of transactions, resolving member concerns, and delivering exceptional service while promoting products and services that align with each member's financial goals.

Requirements

• Strong attention to detail and the ability to maintain accurate records.
• Solid problem-solving skills, with the capacity to assess situations and develop effective solutions.
• Outgoing and personable demeanor, paired with excellent verbal and written communication skills
• Ability to multitask, manage multiple responsibilities, and work collaboratively and diplomatically across departments.
• A minimum of two years of customer service experience is required, with financial services experience required.

Responsibilities

• Welcome members with professionalism and provide superior service by proactively resolving issues.
• Work with a sense of urgency to meet and exceed members' needs while taking ownership of solutions.
• Receive and process requests and transactions, including opening/closing accounts and processing loan requests.
• Stay informed on credit union products, services, policies, and procedures to confidently answer questions and cross-sell when appropriate.
• Research and resolve member issues, including technical concerns, escalating complex cases as needed.
• Assist members with account maintenance, including updating information and setting up online banking.
• Ensure compliance with all policies and procedures while maintaining accurate records.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees