Senior Member Service Representative - Frederickson Branch

TAPCO Credit Union•Tacoma, VA

18h•$23 - $28•Onsite

About The Position

TAPCO Credit Union is hiring a full-time, onsite Senior Member Service Representative at its Frederickson Branch in Tacoma, Washington. The role supports the member experience by delivering accurate transactions, building relationships, promoting financial wellness, and helping create a welcoming branch environment. Senior representatives also open and service complex accounts, process consumer loan applications, assist with escalated concerns, and provide informal mentorship to Member Service Representatives. The position works in a branch setting and may require temporary or permanent work at another TAPCO branch at the company’s discretion. The salary range is $23.22–$27.99 per hour, depending on experience. Newly hired teammates are subject to a 90-day introductory period.

Requirements

1–3 years of experience working in a financial institution.
1 year of cash handling experience.
1 year of customer service experience.
New account and lending experience.
Must be eligible for and able to maintain bondability as a condition of employment.

Nice To Haves

Notary and/or NMLS license.
Experience opening business accounts.
Strong communication and interpersonal skills.
Ability to navigate systems, policies, and procedures accurately.
Demonstrated initiative in supporting members and team success.

Responsibilities

Greet members warmly and provide a welcoming, professional experience while handling transaction needs accurately and efficiently.
Build and retain member relationships in person and through outbound calls by explaining credit union products and services, applying member engagement strategies, and making referrals to other business lines.
Have meaningful conversations to identify opportunities to refer members to additional product solutions.
Balance a personal cash drawer daily and investigate and resolve discrepancies as needed.
Support branch operations through drive-up service, night drop processing, and assigned opening and closing responsibilities.
Understand and comply with applicable federal, state, and local laws, including Bank Secrecy Act and Office of Foreign Assets Control requirements related to the role.
Collaborate with team members and colleagues across organizational levels to support a positive workplace culture.
Participate in branch promotions and community events as assigned.
Maintain current knowledge of and comply with applicable policies, procedures, rules, and regulations.
Open and service complex accounts, including consumer and business accounts, certificates of deposit, IRAs, and safe deposit boxes.
Receive and process consumer loan applications; meet with applicants, explain loan terms, provide guidance, and ensure applications are complete.
Understand and cross-sell loan-related products such as GAP, warranty options, and payment protection plans.
Serve as a knowledgeable branch resource and help resolve escalated or complex member concerns.
Provide ongoing informal mentorship and support to Member Service Representative team members.
Demonstrate leadership presence, reliability, and alignment with TAPCO’s values and member experience expectations.
Perform other duties as required or assigned.

Benefits

100% employer-paid medical, vision, prescription, and dental insurance option for full-time teammates.
50% employer-paid spouse coverage and 65% employer-paid dependent children coverage.
Flexible Spending Account, Dependent Care Flexible Spending Account, and Health Savings Account.
401(k) plan with up to 7% match.
100% employer-paid life insurance and AD&D package.
Paid vacation and sick time.
11 paid holidays and 1 floating holiday.
Optional short- and long-term disability.
Employee Assistance Program.
Up to 40 paid volunteer hours.
Shared Bonus Plan when company goals are achieved.