Senior Member of Technical Staff, Platform Engineer (Infra)

Pallet•San Francisco, CA

3d•$200,000 - $265,000•Onsite

About The Position

Pallet is hiring a Senior Member of Technical Staff, Platform Engineer to take ownership of major infrastructure scaling and reliability challenges. The role is among the company’s first infrastructure hires and will help set the technical direction for how Pallet operates at scale. The engineer will work closely with founding engineers and build infrastructure for a platform that uses AI agents to automate supply-chain workflows. The position focuses on scaling the platform to millions of AI agent runs per day, making it portable across cloud and on-premises customer environments, supporting complex enterprise integrations, and improving operational reliability and developer productivity. The role is onsite five days a week. Pallet describes itself as an in-person company, with offices in San Francisco, New York City, and London; remote work is available for select roles, but this role is listed as onsite.

Requirements

At least 5 years of experience in infrastructure, platform, or SRE roles; the posting notes that depth and judgment matter more than the exact number of years.
Deep expertise in at least one of the following areas: databases, distributed systems, cloud infrastructure, observability, or application frameworks and runtimes.
A track record of making evidence-based technical decisions, including setting SLOs, prioritizing performance work, planning capacity, finding bottlenecks, and understanding system failure modes.

Nice To Haves

Experience at a company or team joined early and helped scale.
Experience with TypeScript, Postgres, Redis, Google Cloud, OpenTelemetry, or Datadog.

Responsibilities

Scale the platform to millions of AI agent runs per day by addressing capacity, performance, and reliability challenges.
Make the platform portable across cloud providers and on-premises customer environments.
Address enterprise integration requirements, including identity, private networking, certificate-based authentication, and data residency.
Own observability and incident response, including alerting, on-call responsibilities, and post-mortems.
Prevent recurring incidents by ensuring that previously encountered failures do not happen again.
Improve developer productivity by making local development, CI, deployments, and production debugging fast and dependable.
Take ownership of major scaling and reliability problems and help set the technical direction for infrastructure.