Senior Member of Technical Staff, Platform Engineer (Infra)

Pallet•New York, NY

3d•$200,000 - $265,000•Onsite

About The Position

Pallet is hiring a Senior Member of Technical Staff, Platform Engineer to own major infrastructure scaling and reliability challenges as the company expands its AI platform for supply chain and logistics. This is an early infrastructure hire with substantial scope and responsibility for setting the technical direction of how Pallet operates at scale. The role works closely with founding engineers and focuses on building dependable systems using pragmatic, proven technologies. The engineer will help scale the platform to millions of AI agent runs per day, make it portable across cloud providers and on-premises customer environments, and meet complex enterprise integration requirements. The role also owns observability and incident response, and improves the speed and reliability of local development, CI, deployments, and production debugging. The position is full-time and onsite five days per week.

Requirements

At least 5 years of experience in infrastructure, platform, or SRE roles; depth and judgment are valued more than the exact number of years.
Deep expertise in at least one of the following areas: databases, distributed systems, cloud infrastructure, observability, or application frameworks and runtimes.
A track record of evidence-based technical decisions, including setting SLOs, prioritizing performance work, planning capacity, finding bottlenecks, and understanding system failure modes.

Nice To Haves

Experience with TypeScript, Postgres, Redis, Google Cloud, OpenTelemetry, and Datadog.
Experience at an early-stage company or team that the candidate helped scale.

Responsibilities

Scale the platform to support millions of AI agent runs per day, addressing capacity, performance, and reliability challenges.
Make the platform portable across cloud providers and on-premises customer environments.
Address enterprise integration requirements, including identity, private networking, certificate-based authentication, and data residency.
Own observability and incident response, including alerting, on-call, and post-mortems, and prevent recurring incidents.
Improve developer productivity by making local development, CI, deployments, and production debugging fast and dependable.
Take ownership of major infrastructure scaling and reliability problems and set technical direction for operating Pallet at scale.