PLANNER, MEETING/EVENT SR

Compass Group•Deerfield, IL

4d•$75,000 - $78,000

About The Position

As a Senior Meeting and Event Planner, you are responsible for guest services at a conference center and oversee a team of coordinators and receptionists. You ensure guests’ needs are met with a high level of customer service. The role works across sales training, conference services, audio-visual, food and beverage, and other departments to arrange meetings and trainings, coordinate customer requests, and support the effective operation of the training center. You also assist the General Manager with operational analysis and quarterly review reporting.

Requirements

At least five years of hotel or conference center experience.
Superior quantitative, oral and written communication, problem-solving, and strategizing skills.
Excellent overall computer skills, including advanced knowledge of Excel and PowerPoint.
A proactive mindset to anticipate and support changes in the business.
Conformity to high standards of personal integrity and ethical behavior.
Exceptional customer service abilities.

Nice To Haves

Bachelor’s degree preferred, but not necessary for candidates with related conference services experience.
Awareness of industry trends.

Responsibilities

Plan customer needs and communicate them to all departments.
Work with the Sales Training Department to arrange training and meeting details and reserve appropriate spaces; maintain communication about changes, additions, and customer comments.
Act as a liaison between the Conference Center and customers.
Prepare group service orders using room reservation software.
Coordinate with Audio Visual and Conference Services on room setups, audiovisual needs, and special requests.
Work with the Food & Beverage Department on food quality, menu maintenance, and customer feedback.
Assist the General Manager in analyzing the Training Center’s operations and report aspects that may not be functioning properly.
Assist the General Manager in preparing quarterly Operational Review reports, including PowerPoint slides and data from the space management system.
Oversee a team of coordinators and receptionists and ensure a high level of guest service.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and AD insurance
Disability insurance
Retirement plan
Paid time off
Holiday time off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Potential paid and/or unpaid time off benefits in accordance with applicable laws