Event Meeting Manager

Blue Chip Casino Hotel Spa•Michigan City, MI

About The Position

The Event Meeting Manager plans and manages the execution of meetings and events, including upselling, detailing, and coordinating seamless group-event delivery with sales and operations teams. The role communicates event details to the property in advance, meets with clients to understand their vision, and translates their needs into accurate event documentation and arrangements. The manager creates Banquet Event Orders (BEOs) and Group Resumes that reflect client expectations while identifying upgrades and ideas to enhance service, audio visual, revenue, and the guest experience. The role works closely with Banquets, Culinary, Hotel, and other leaders to ensure contracted arrangements are executed successfully, while balancing client and property interests and profitability. The position also builds client relationships and repeat business, supports sales growth, monitors event audit, productivity, and revenue reports, maintains the client database, and develops ideas to grow existing accounts and identify new business opportunities. The Event Meeting Manager performs related duties as assigned by the Director of Sales.

Requirements

A college degree or equivalent experience in event management, business, or a related field.
One to three years of hospitality experience.
Broad understanding of managing all aspects of meetings and catered events.
Proven history of sales and service demonstrating an understanding of guest service and revenue growth.
Ability to obtain and maintain certifications and/or licenses required by local gaming regulations.

Nice To Haves

Knowledge of the casino industry and/or hotel and resort hospitality as it pertains to group sales.

Responsibilities

Plan and manage the execution of meetings and events.
Upsell and detail group events to support seamless execution in coordination with sales and operations teams.
Communicate all group-event details to the property in advance of arrival.
Initiate and conduct planning meetings with clients to understand their event vision and accurately communicate their needs to the property.
Create Banquet Event Orders (BEOs) and Group Resumes that reflect client expectations and offer service and audio-visual upgrades and creative suggestions.
Ensure timely and accurate communication with clients and the property.
Lead or participate in departmental meetings, including BEO, Resume, Sales, and OPCO meetings.
Work with Banquets, Culinary, Hotel, and other leadership to ensure client arrangements are executed as contracted and detailed.
Advocate for both the property and the client, making recommendations that are successful and profitable for both parties.
Build and retain client relationships that result in exceptional guest service and repeat business.
Maintain knowledge of competitors’ sales and convention programs and property promotions to support business development and retention.
Monitor and track daily, weekly, monthly, and quarterly audit, productivity, and revenue reports for Conference Center and Hotel events.
Maintain the integrity of the client database.
Develop ideas and initiatives to grow existing accounts and identify new business practices that drive revenue.
Communicate strategies and suggestions to Sales Managers to maintain loyalty and strengthen relationships with the property.
Maintain a positive professional image.
Perform related duties as assigned by the Director of Sales.
Coordinate with department managers to ensure requests are understood and can be executed within guest-service and profitability metrics.
Verify the group’s Method of Payment (MOP) and review the group’s invoice after the event.
Contribute to a sales-focused atmosphere that promotes sales growth.