Event Meeting Manager

Boyd Gaming•Michigan City, IN

1d•$49,000 - $82,000

About The Position

The Event Meeting Manager plans and manages the execution of meetings and events. The role is responsible for upselling, detailing, and ensuring seamless group-event execution in coordination with sales and operations teams. The manager works with clients and property departments to understand event needs, accurately communicate requirements, and ensure arrangements are delivered as contracted, while balancing client satisfaction and property profitability. The position also supports revenue growth, client retention, and repeat business.

Requirements

College degree or equivalent experience in event management, business, or a related field.
1 to 3 years of hospitality experience.
Broad understanding of managing all aspects of meetings and catered events.
Proven history of sales and service demonstrating an understanding of guest service and revenue growth.
Ability to obtain and maintain certifications and/or licenses required by local gaming regulations.

Nice To Haves

Knowledge of the casino industry and/or hotel and resort hospitality as it pertains to group sales.

Responsibilities

Communicate all details of group events to the property before the group arrives.
Initiate and conduct planning meetings with clients to understand their event vision and communicate their needs to the property.
Create Banquet Event Orders (BEOs) and Group Resumes that reflect client expectations and include appropriate service and audiovisual upgrades and creative suggestions.
Communicate accurately and promptly with clients and property teams.
Lead or participate in departmental meetings, including BEO, Resume, Sales, and OPCO meetings.
Work with Banquets, Culinary, Hotel, and other leadership to ensure client arrangements are executed as contracted and detailed.
Balance the interests of the property and client, making recommendations that support successful and profitable outcomes for both.
Build and retain client relationships to deliver exceptional guest service and encourage repeat business.
Maintain knowledge of competitors’ sales and convention programs and property promotions to support sales.
Monitor and track daily, weekly, monthly, and quarterly audit, productivity, and revenue reports for Conference Center and Hotel events.
Maintain the integrity of the client database.
Develop ideas and initiatives to grow existing accounts and identify new business practices that drive revenue.
Communicate strategies and suggestions to Sales Managers to support client loyalty and strengthen relationships with the property.
Maintain a positive professional image.
Perform related duties assigned by the Director of Sales.
Coordinate with department managers to ensure requests are understood and can be executed within guest-service and profitability metrics.
Confirm that the group’s method of payment is verified and review the group’s invoice after the event.
Contribute to a sales-focused atmosphere that promotes sales growth.