Medical Office Associate Senior-CMG Cardiothoracic Surg/Pearson (FT)

Centra Medical Group • Lynchburg, VA

3d

About The Position

The Senior Medical Office Associate serves as the administrative lead for front-office and/or back-office functions and oversees day-to-day business operations to optimize the patient experience. The role is a primary contact for internal and external customer requests and operates independently with a high level of skill and proficiency. Duties may include creating and maintaining provider schedules, registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering and directing calls, contacting patients about appointments, answering billing questions, helping patients with financial and insurance matters, training Medical Office Associates, leading process-improvement and customer-service efforts, resolving CPT and ICD coding issues with care providers, and addressing issues in billing work queues.

Requirements

• High School Diploma or GED.
• At least three years of experience working in a medical office environment.
• Extensive knowledge of customer-service principles and techniques as they relate to patient care.
• Extensive knowledge of medical office business operations and medical terminology.
• Knowledge of medical office revenue-cycle principles.
• Extensive experience using computers, including practice-management systems and electronic medical record (EMR) systems.
• Experience answering a multi-line telephone system.
• Experience performing data entry accurately with a low occurrence of errors.
• Ability to perform detailed tasks accurately and efficiently despite multiple interruptions.
• Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation.
• Ability to maintain confidentiality at all times.
• Ability to interact with diverse populations.
• Ability to operate independently and prioritize in a high-volume, fast-paced environment.

Nice To Haves

• Associate degree in Medical Office Management, Business, or a related field.
• At least five years of experience in a medical office environment.
• Extensive experience performing medical office registration and revenue-cycle-related duties.
• Certified Procedural Coder certification.

Responsibilities

• Provide high-level administrative support to the medical practice office, including answering and directing calls and taking and forwarding messages.
• Provide general staff supervision in the absence of other management.
• Assist patients with medical office registration and checkout, including collecting copayments, completing forms, verifying insurance, and entering information into the electronic medical record.
• Liaise with insurance carriers to obtain authorization for medical treatment and services.
• Maintain accurate provider schedules and serve as the primary contact for providers with schedule questions or concerns.
• Perform reconciliation, closing, and end-of-day procedures, including making bank deposits.
• Provide orientation and training for new staff members.
• Assist practice leadership with implementing new service and quality initiatives.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED