Medical Office Associate Senior-CMG Cardiothoracic Surg/Pearson (FT)

Centra Health•Lynchburg, VA

About The Position

The Senior Medical Office Associate serves as the administrative lead for front-office and/or back-office functions in the practice and oversees day-to-day business operations to optimize the patient experience. The role is a primary contact for internal and external customer requests and requires independent work with a high level of skill and proficiency. Duties may include creating and maintaining provider schedules, registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering and directing calls, contacting patients about appointments, responding to billing questions, and helping patients with financial and insurance matters. The role also trains other Medical Office Associates, leads process improvement and customer service efforts, resolves CPT and ICD coding issues with care providers, and addresses issues in billing work queues.

Requirements

High school diploma or GED.
At least three years of experience working in a medical office environment.
Extensive knowledge of customer service principles and techniques in a patient care environment.
Extensive knowledge of medical office business operations and medical terminology.
Knowledge of medical office revenue cycle principles.
Extensive computer experience, including practice management systems and electronic medical record (EMR) systems.
Experience answering a multi-line telephone system.
Experience performing data entry with a high level of accuracy and few errors.
Experience completing detailed tasks accurately and efficiently despite multiple interruptions.
Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation.
Ability to maintain confidentiality at all times.
Ability to interact with diverse populations.
Ability to work independently and prioritize in a high-volume, fast-paced environment.

Nice To Haves

Associate degree in Medical Office Management, Business, or a related field.
At least five years of experience in a medical office environment.
Extensive experience performing medical office registration and revenue-cycle-related duties.
Certified Procedural Coder certification.

Responsibilities

Provide high-level administrative support to the medical practice, including answering and directing calls and taking and forwarding messages.
Provide general staff supervision in the absence of other management.
Assist patients with registration and checkout, including collecting copayments, completing forms, verifying insurance, and entering information into the electronic medical record.
Liaise with insurance carriers to obtain authorization for medical treatment and services.
Maintain and manage accurate provider schedules and serve as the primary contact for providers with schedule questions or concerns.
Perform reconciliation, closing, and end-of-day procedures, including making bank deposits.
Provide peer orientation and training for new staff members.
Assist practice leadership with implementing new service and quality initiatives.
Other duties as assigned.
Proactively create or fill provider schedules, register patients, schedule appointments, enter charges, collect payments, verify insurance, answer phones, direct calls, and contact patients regarding appointments.
Answer billing questions and assist patients with financial and insurance matters.
Lead process-improvement and customer-service efforts, resolve CPT and ICD coding issues with care providers, and resolve issues in billing work queues.