Senior Medical Case Manager (French Speaking)
Heartland Alliance International•Chicago, IL
•$19 - $26•Onsite
About The Position
The Senior Medical Case Manager (French Speaking) serves as the primary medical systems expert across programs at the Marjorie Kovler Center, leading complex, trauma-informed medical case management and care coordination. This role ensures culturally and linguistically responsive services for French-speaking individuals and families, owns and improves medical case management practices, exercises independent judgment in resolving complex healthcare access barriers, and provides guidance to staff and interdisciplinary teams.
Requirements
- Bachelor’s degree required
- 3-5 years case manager experience; including healthcare system navigation
- Fluency in French and English required
- Knowledge of healthcare systems and insurance navigation
- Organizational and problem-solving skills
- Strong communication and cultural competency
- Ability to remain calm, flexible, and solution-oriented in complex environments.
- Proficiency in Microsoft 365
- Commitment to ethical practice, confidentiality standards, and professional development.
Nice To Haves
- Experience with immigrant/refugees populations preferred
- Prior experience working with interns, volunteers and assisting in new staff training is preferred.
Responsibilities
- Independently assess, prioritize, and determine strategies to address participant medical needs and barriers
- Lead coordination of complex cases requiring multi-system navigation
- Manage medical appointments, referrals, and access to primary, specialty, and behavioral health services
- Collaborate with providers and internal teams on care coordination
- Serve as an escalation point for complex medical coordination issues
- Lead improvements to medical case management workflows and processes
- Identify systemic barriers to care and implement solutions to improve access
- Support development of standards for referrals, tracking, and follow-up
- Serve as a subject matter expert on healthcare systems and insurance navigation
- Provide guidance to staff on complex cases
- Support training and onboarding related to medical case management
- Build relationships with healthcare providers, hospitals, and insurers
- Engage external partners to resolve escalated cases
- Represent the program in medical coordination efforts as needed
- Provide services in French and English
- Support insurance access, billing navigation, and care coordination
- Maintain accurate documentation and track outcomes
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What This Job Offers
Job Type
Full-time
Career Level
Senior
