Senior Medical Case Manager (French Speaking)
Heartland Alliance International•Chicago, IL
•Onsite
About The Position
The Senior Medical Case Manager (French Speaking) serves as the primary medical systems expert across programs at the Marjorie Kovler Center, leading complex, trauma-informed medical case management and care coordination. This role ensures culturally and linguistically responsive services for French-speaking individuals and families, owns and improves medical case management practices, exercises independent judgment in resolving complex healthcare access barriers, and provides guidance to staff and interdisciplinary teams.
Requirements
- Bachelor’s degree required
- 3-5 years case manager experience; including healthcare system navigation
- Fluency in French and English required
- Knowledge of healthcare systems and insurance navigation
- Organizational and problem-solving skills
- Strong communication and cultural competency
- Ability to remain calm, flexible, and solution-oriented in complex environments.
- Proficiency in Microsoft 365
- Commitment to ethical practice, confidentiality standards, and professional development.
Nice To Haves
- Experience with immigrant/refugees populations preferred
- Prior experience working with interns, volunteers and assisting in new staff training is preferred.
Responsibilities
- Independently assess, prioritize, and determine strategies to address participant medical needs and barriers
- Lead coordination of complex cases requiring multi-system navigation
- Manage medical appointments, referrals, and access to primary, specialty, and behavioral health services
- Collaborate with providers and internal teams on care coordination
- Serve as an escalation point for complex medical coordination issues
- Lead improvements to medical case management workflows and processes
- Identify systemic barriers to care and implement solutions to improve access
- Support development of standards for referrals, tracking, and follow-up
- Serve as a subject matter expert on healthcare systems and insurance navigation
- Provide guidance to staff on complex cases
- Support training and onboarding related to medical case management
- Build relationships with healthcare providers, hospitals, and insurers
- Engage external partners to resolve escalated cases
- Represent the program in medical coordination efforts as needed
- Provide services in French and English
- Support insurance access, billing navigation, and care coordination
- Maintain accurate documentation and track outcomes
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What This Job Offers
Job Type
Full-time
Career Level
Senior
