Senior Medical Care Coordinator - Worker's Compensation (On-Site)

Abramson Labor Group•Burbank, CA

33d•Onsite

About The Position

Abramson Labor Group is seeking a Senior Medical Care Coordinator to lead a team of 8-10 Medical Care Coordinators within their Medical Department. This role is crucial in ensuring injured workers receive the necessary medical care and that their cases progress smoothly. The Senior Medical Care Coordinator will act as a day-to-day mentor, provide training and support to the team, monitor case progress, identify and resolve roadblocks, and drive quality and process improvement. This position is ideal for someone with experience in workers' compensation who enjoys helping others grow and optimizing processes.

Requirements

1+ year of experience in workers’ compensation, personal injury, or medical case coordination.
Comfort working with case management systems in a high-volume environment.
Strong organization skills and the ability to juggle multiple priorities.
Sharp attention to detail.
Clear, professional written and verbal communication.
Proficiency in Microsoft Office, including Excel.

Nice To Haves

Experience mentoring, training, or leading team members (strongly preferred).
A proactive, problem-solving mindset and a knack for improving processes.

Responsibilities

Act as the day-to-day mentor and first point of contact for 8-10 Medical Care Coordinators.
Train and onboard new team members.
Provide coverage for team members when they are out.
Identify and escalate issues to keep cases progressing.
Monitor team inboxes and workloads to ensure nothing is missed.
Assist teammates in sharing clear process updates with clients.
Review case workflows and conduct audits for accuracy and compliance.
Track team productivity using the case management system.
Provide practical and helpful feedback to the team based on findings.