Senior Medical Assistant - Bethpage

NYU Langone Health • Bethpage, NY

1d • $58,477 - $64,237

About The Position

NYU Langone Hospital—Long Island is hiring a Senior Medical Assistant to assist physicians, advanced care practitioners, and nurses in providing patient care. The position primarily performs medical assistant duties at a senior level, including validating patient identifiers, preparing patients and rooms for examinations, measuring and recording vital signs, collecting blood and other specimens, and performing administrative work such as scheduling appointments, answering calls, and entering data. The role also serves as a primary trainer for new hires and may help plan and coordinate medical assistant activities.

The Senior Medical Assistant supports patient flow, clinical quality and safety workflows, and a positive patient experience. Duties include preparing patient encounters and records in Epic, performing point-of-care tests within the defined scope of practice, maintaining exam rooms and equipment, handling appropriate patient communications, and coordinating with clinical and administrative colleagues. The position upholds NYU Langone’s mission and values, patient privacy requirements, and Faculty Group Practice service standards.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant program from an accredited institution, or a current Medical Assistant certification upon hire from a nationally recognized accredited institution.
• At least 3 years of Medical Assistant experience in a faculty group practice or hospital setting.
• Ability to communicate effectively with all levels of the organization.

Responsibilities

• Serve as the primary trainer for new hires and assist with training and in-servicing Medical Assistant staff.
• Escort patients and specimens; help maintain patient flow to and from exam rooms and treatment areas.
• Clean, stock, and prepare exam and treatment rooms and supply areas; clean and sterilize designated equipment according to policy.
• Measure and record patient vital signs and complete intake tasks and other tests within the defined scope of practice.
• Obtain, process, and appropriately handle blood and other specimens according to organizational policy and procedure.
• Perform point-of-care testing, including EKG, glucose testing, pregnancy testing, and urinalysis, with required competency documentation.
• Prepare patient encounters in Epic by reviewing and updating relevant information, including bloodwork, radiology images, medications, medical history, and patient-provided information.
• Support quality and MIPS workflows by documenting vital signs and patient histories and, when required, scanning or uploading diagnostic reports and linking them to orders.
• Follow procedures for validating patient identity and medical records, and maintain patient privacy in accordance with HIPAA standards.
• Monitor dashboards to identify patient-flow delays and communicate issues to providers, administrative staff, and management as appropriate.
• Answer calls, review and respond to in-basket messages, document patient communications, and refer clinical questions or concerns to an RN or provider.
• Assist with prescription renewals, refill requests, prior authorizations, and referrals in coordination with appropriate clinical and administrative staff.
• Communicate MyChart functionality to patients and ensure appropriate translation services or equipment are available before visits.
• Assist physicians with procedures and specialty-specific setup when necessary.
• Maintain clinical logbooks and follow safety measures, downtime procedures, infection-control standards, and annual competency requirements.
• Help plan, coordinate, and schedule Medical Assistant activities when applicable; serve as a liaison between practice operations, management, and patient-care coordination.
• Promote a positive patient experience by greeting patients professionally, communicating care steps, anticipating needs, listening to concerns, performing service recovery when appropriate, and escalating issues to leadership.
• Collaborate with site management, colleagues, the Patient Access Center, and Central Billing Office to support timely resolution of patient interactions and inquiries.
• Share opportunities to improve patient experience and access with appropriate leadership.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED