Senior Medical Assistant - Bethpage
About The Position
NYU Langone Hospital—Long Island is hiring a Senior Medical Assistant to support physicians, Advanced Care Practitioners, nurses, and practice operations. The role focuses primarily on senior-level medical assistant duties, including preparing patients and rooms, validating patient identifiers, obtaining and documenting vital signs, collecting and processing specimens, and assisting with point-of-care testing and procedures. It also includes administrative work such as scheduling, responding to calls and electronic messages, data entry, prescription refill coordination, and maintaining patient records in Epic. The Senior Medical Assistant serves as a primary trainer for new hires and helps train and in-service medical assistant staff. The role may assist with planning and coordinating medical assistant activities, monitor patient-flow dashboards, and serve as a liaison among practice operations, management, clinicians, and patients. The successful candidate promotes a positive, timely patient experience, addresses patient concerns, and escalates clinical questions to an RN or provider and other concerns to appropriate leadership. This position follows NYU Langone and Faculty Group Practice standards for infection control, specimen handling, documentation, patient privacy, clinical quality, and patient access. It supports patient continuity of care through communication with patients and the clinical team, prior authorizations, referrals, and prescription renewal workflows. The job is based in Bethpage. The stated annual salary range is $58,476.60–$64,236.57; actual salary depends on factors including experience, specialty, education, and hospital need.
Requirements
- High school diploma or equivalent.
- Completion of a Medical Assistant Program from an accredited institution, or, upon hire, a current medical assistant certification from a nationally recognized accredited institution such as AAMA, AMT, NCCT, or NHA.
- At least 3 years of Medical Assistant experience in a faculty group practice or hospital setting.
- Ability to communicate effectively with all levels of the organization.
Responsibilities
- Serve as the primary trainer for new hires and assist with training and in-servicing Medical Assistant staff.
- Escort patients to exam rooms and help maintain patient flow to and from exam rooms and treatment areas.
- Clean and stock exam and treatment rooms, supply closets, and medical equipment; communicate when supplies need replenishment.
- Obtain and document patient vital signs, intake information, and other tests within the defined scope of practice.
- Collect, handle, process, and escort blood and other patient specimens according to organizational policy.
- Perform point-of-care testing, including EKG, glucose testing, pregnancy tests, and urinalysis, in accordance with policy and documented competency requirements.
- Prepare patient encounters by ensuring relevant information is current, including bloodwork, radiology images, medications, medical history, and outside information.
- Update and maintain patient records in Epic, including vital signs and medical, surgical, and immunization histories; scan or upload diagnostic reports and link them to associated orders when required.
- Follow Faculty Group Practice guidelines and support clinical quality initiatives, MIPS workflows, equipment and specimen logbooks, and clinical safety measures.
- Communicate the purpose and functionality of MyChart to patients during intake and ensure appropriate translation services or equipment are available before visits.
- Assist physicians with procedures and setup as required by the specialty.
- Clean and sterilize designated equipment according to organizational guidelines and document required competencies.
- Answer and document appropriate patient calls, review and respond to in-basket messages, and refer clinical questions and concerns to an RN or provider.
- Assist with patient medical advice requests and prescription renewals, including locating prescriptions in the EMR, identifying the last visit, and routing requests to the appropriate clinical staff.
- Partner with administrative and clinical personnel on prior authorizations, medication refills, and referrals to support continuity of care.
- Monitor dashboards to identify delays in patient flow and communicate effectively with providers, administrative staff, colleagues, and management.
- Serve as a liaison and key point of contact among practice operations, management, and patients; assist with coordinating medical assistant activities when applicable.
- Promote a positive patient experience by greeting patients professionally, communicating each step of care, anticipating needs, listening to concerns, performing service recovery as appropriate, and escalating issues.
- Share opportunities to improve patient experience and access, collaborate with the Patient Access Center and Central Billing Office, and support staff understanding of Access Agreement principles.
- Maintain patient privacy in accordance with HIPAA standards and follow applicable downtime procedures.
- Complete annual competencies, including fire safety, hazardous waste, Medsled, and HIPAA compliance.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits and wellness package.
- Financial security benefits.
- Generous time-off program.
- Employee resource groups for peer support.
- Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
