Senior Medical Assistant- Endoscopy

Cedars-Sinai•Beverly Hills, CA

81d•$25 - $35•Onsite

About The Position

The Senior Medical Assistant is responsible for positive patient relations, proper telephone communication, verification of patient information by interviewing patient and confirming purpose of visit. The Medical Assistant is also responsible to prepare the patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summary. This position will also be trained and will be responsible for appointment scheduling, and to perform routine duties associated with the collection and maintenance of current patient demographics and insurance information. The Senior Medical Assistant will perform required responsibilities based on the standard work for their department with minimal supervision with the ability, skill and knowledge to work in more than one specialty area.

Requirements

Positive patient relations
Proper telephone communication
Verification of patient information by interviewing patient and confirming purpose of visit
Prepare patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summary
Appointment scheduling
Perform routine duties associated with the collection and maintenance of current patient demographics and insurance information
Perform required responsibilities based on the standard work for their department with minimal supervision
Ability, skill and knowledge to work in more than one specialty area
Take appropriate vital signs, review current medications and record in medical record
Coordinate, or serve as liaison, for administrative and clinical support activities
Manage patient care flow and assist with monitoring CS-Link message pools and standard work
Monitor own workflow independently
Assist with tracking and supervising department specific data
Explain policies, procedures, or services to patients
Sweep clinical areas to monitor inventory
Clean/re-process equipment and supplies based on standard work and department guidelines
Address patient, physician, and staff concerns and resolve problems accordingly
Provide assistance and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
Participate in quality assurance programs
Conduct regular audits of clinical practices and patient care processes
Provide assistance in QA measures for suites, including recording QC testing on designated equipment
Assist with the management of physician schedules and identify opportunities for improvement
Handle patient/provider correspondence as instructed
Participate in performance improvement activities within the local assigned department
Adhere to all infection prevention standards, department policies and guidelines
Train new medical assistants on clinical procedures, patient interaction, and use of medical equipment
Provide mentorship on patient care and office protocols
Provide ongoing education and support to the team

Nice To Haves

Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles.
Awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row.
Voted #1 in California by U.S. News Best Hospitals!

Responsibilities

Greets patients, take appropriate vital signs, review current medications and record in medical record.
Coordinates, or serve as liaison, for administrative and clinical (based on scope of practice) support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
Coordinates communication between patients, family members, medical staff, administrative staff, insurance plans, and other departments.
Manages patient care flow and assist with monitoring CS-Link message pools and standard work. Collaborates with management to develop and implement new protocols or procedures that improve efficiency and patient outcomes.
Monitors their own workflow independently to meet the requirements of their position at a level of expertise that requires minimal supervision.
Assists with tracking and supervising department specific data.
Explains policies, procedures, or services to patients using clinical or administrative knowledge, based on scope of practice.
Sweeps clinical areas to monitor inventory based on standard work; Cleans/re-processes equipment and supplies based on standard work and department guidelines.
Addresses patient, physician, and staff concerns and resolve problems accordingly.
Provides assistance and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Participates in quality assurance programs, conducts regular audits of clinical practices and patient care processes. Provides assistance in QA measures for suites, including recording QC testing on designated equipment.
Assists with the management of physician schedules and identify opportunities for improvement; handle patient/provider correspondence as instructed.
May lead daily huddles and staff meetings and participates in performance improvement activities within the local assigned department.
Adheres to all infection prevention standards, department policies and guidelines.
Trains new medical assistants on clinical procedures, patient interaction, and use of medical equipment.
Provides mentorship on patient care and office protocols.
Provides ongoing education and support to the team, fostering a culture of continuous learning and improvement.