Senior Medical Affairs Operations Manager
About The Position
The Senior Manager, Medical Operations leads project management and operational execution for Medical Affairs initiatives that support the function’s growth and strategy. Reporting to the Director, Medical Operations, this role brings medical affairs expertise and project management skills to develop project plans, manage budgets, and deliver key milestones on time. It supports global Medical Affairs initiatives, including KOL engagement, congress execution, medical education, and cross-functional coordination. The role partners with Scientific Communications, Patient Advocacy, Clinical Development, and Field Medical leaders to enable clear communication and effective collaboration. The position follows a hybrid schedule requiring at least two on-site days per week, currently Tuesday and Wednesday; additional on-site days may be required based on business needs, team priorities, or leadership direction. Travel of 10% or more may be required, including occasional overnight stays, as driven by business needs.
Requirements
- Bachelor’s degree in a related scientific, business, or other related discipline.
- Five years of medical affairs operations, program management, or related experience in the pharma/biotech industry.
- Proficiency with Medical Affairs CRM and content management systems, such as Veeva.
- Working knowledge of Medical Affairs compliance requirements related to grants, donations, and speaker programs.
- Experience with reporting and dashboarding tools used to track program KPIs.
- Ability to manage cross-functional projects and vendors with minimal supervision.
- Sound judgment in prioritizing competing operational demands across programs.
- Ability to identify process gaps and drive improvements without waiting for direction.
- Strong written and verbal communication skills for coordinating across Medical Affairs, Compliance, and Finance.
- Ability to clearly summarize budget and program status for departmental leadership.
- Ability to coordinate logistics and expectations with external vendors and speakers.
Responsibilities
- Lead operational planning and budget tracking for Medical Affairs programs, including MSL field activities and medical education.
- Manage vendor relationships, contracts, purchase orders, and invoicing for Medical Affairs initiatives.
- Develop and maintain Medical Affairs SOPs, training materials, and compliance processes.
- Coordinate advisory boards, congress activities, and medical education program logistics with cross-functional partners.
- Support onboarding and training of new Medical Affairs team members on systems and processes.
- Assist with grant/donation and investigator-sponsored research (ISR) request tracking and review coordination.
- Contribute to continuous improvement of Medical Affairs operational workflows.
- Track and report key performance indicators (KPIs) to Medical Affairs leadership, highlighting risks and opportunities.
- Serve as the operational liaison between Medical Affairs, Legal, and Finance.
- Perform other duties and responsibilities as assigned.
Benefits
- Comprehensive benefits package tailored to the country and region of hire.
- Competitive health and wellness coverage.
- Paid time off, public holidays, and additional leave entitlements in accordance with local requirements.
- Flexible work arrangements / hybrid schedule.
- A discretionary annual bonus and long-term incentive award, such as equity, may be available based on individual and Company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
