Senior Marketing Technology Administrator (Remote)

CliftonLarsonAllen • Tempe, FL

10d • $81,000 - $155,000 • Remote

About The Position

CLA is seeking an experienced Senior Marketing Technology Administrator to join its Information Technology team. This advanced individual-contributor and subject-matter-expert role supports CLA’s sales and marketing platforms, including CRM, with a focus on improving system functionality, integration, reporting, process consistency, and user adoption. The work involves hands-on analysis, configuration, troubleshooting, and collaboration with business and technical teams. The position is remote and offers growth, flexibility, and a collaborative work environment.

The administrator supports Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Dataverse, and related marketing technologies. Responsibilities span platform configuration and security, incident and enhancement management, application lifecycle management, testing and release support, integrations, data quality, platform health, documentation, user support, training, and evaluation of Copilot and AI capabilities for secure and responsible business use.

CLA describes its purpose as creating opportunities for clients, people, and communities through professional services. It has more than 8,500 people, 130 U.S. locations, and a global reach, and emphasizes a culture that welcomes different beliefs and perspectives.

Compensation ranges are $81,000–$139,000 for Minneapolis and $103,000–$155,000 for Virginia. Pay within the range may depend on geography, experience, education, skills, and knowledge.

Requirements

• Four years of relevant experience.
• Advanced experience supporting Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Microsoft Dataverse, and model-driven applications.
• Hands-on knowledge of tables, relationships, forms, views, dashboards, business rules, business process flows, duplicate detection, auditing, and role-based security.
• Strong working knowledge of Power Automate, including flow design, error handling, monitoring, connection management, and performance considerations.
• Working knowledge of Power Apps, Power BI, Microsoft 365 integrations, Copilot Studio, and responsible use of Copilot capabilities.
• Experience with application release documentation and deployment strategies.
• Understanding of Dataverse integration patterns, REST APIs, webhooks, custom connectors, Azure Functions, Logic Apps, middleware, and service accounts.
• Ability to read and troubleshoot JavaScript, FetchXML, Power Fx, JSON, and basic SQL.
• Knowledge of platform limits, licensing considerations, capacity management, environment strategy, data-loss-prevention policies, auditing, backup, and disaster-recovery concepts.
• Experience with Azure DevOps or GitHub for release tracking.
• Experience with ticket management tools such as ServiceNow.
• Experience creating functional specifications, solution documentation, process maps, acceptance criteria, test plans, traceability records, and deployment plans.
• Strong analytical, troubleshooting, written, and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences.
• Experience working within Agile or Scrum delivery methods and collaborating with developers, architects, testers, administrators, and business stakeholders.
• Excellent interpersonal skills and the ability to communicate at all levels.
• Strong problem-solving and creative skills, sound judgment, integrity, dependability, urgency, and results orientation.
• A bachelor's degree, or a combination of relevant experience and training in lieu of a degree.

Nice To Haves

• Experience with Dynamics CRM or marketing systems.
• Familiarity with C#/.NET plug-ins.
• Experience with XrmToolBox, Power Platform administration tools, Customer Insights, LinkedIn Sales Navigator, or similar CRM troubleshooting or productivity tools.

Responsibilities

• Serve as a subject matter expert for Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Dataverse, and related marketing technologies, collaborating across functions to support business needs.
• Manage assigned incidents, service requests, defects, and enhancement tickets from intake through resolution, including triage, prioritization, documentation, status communication, root-cause analysis, and timely escalation in accordance with service-level expectations.
• Perform fit-gap analysis and recommend out-of-the-box, low-code, integration, or pro-code approaches with developers and solution architects.
• Configure and support Dataverse and model-driven applications, including tables, relationships, forms, views, dashboards, business rules, business process flows, and Power Automate cloud flows.
• Maintain role-based security configurations using approved business units, security roles, teams, column-level security, auditing, and data privacy requirements.
• Support application lifecycle management, including solutions, environment variables, connection references, deployment documentation, and releases across development, test, UAT, and production environments.
• Develop test scenarios and participate in system, integration, regression, user acceptance, production validation, and post-deployment support.
• Monitor platform health, automation and integration failures, API usage, storage capacity, performance, and Microsoft service updates; investigate issues and coordinate remediation.
• Assess Microsoft release-wave changes and support impact analysis, testing, communication, and adoption planning.
• Support integrations with enterprise applications using Dataverse APIs, standard or custom connectors, Azure services, and approved middleware.
• Maintain data quality through validation, migration support, duplicate management, cleansing, retention, auditing, and integration monitoring.
• Identify automation and process-improvement opportunities and implement approved enhancements to improve efficiency and user experience.
• Partner with security, privacy, compliance, architecture, development, and business teams to ensure solutions follow organizational standards.
• Maintain functional specifications, technical documentation, test evidence, and deployment plans.
• Provide advanced user support, deliver training, share knowledge with team members, and promote effective system adoption.
• Evaluate platform capabilities, including Copilot and AI features, and provide analysis for secure and responsible business use.

Benefits

• Comprehensive benefit options including health, dental, vision, and 401(k).
• Well-being support focused on physical, financial, social, and emotional wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior