Senior Marketing Operations Manager

TAXWELL•Haverford, PA

11d•Remote

About The Position

Taxwell is a leading digital tax filing platform formed in 2022 from the combination of Drake Software® and TaxAct®. These two longstanding organizations offer customers professional and do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. Taxwell brands are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. Taxwell is an organization of forward thinkers looking to add industry experts to our growing team. TaxAct helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry. We’re a leading provider of tax filing software that helps individuals and businesses simplify the complexities of tax season. Our marketing and product teams move fast, test often, and focus on what drives real results. How we operate internally plays a critical role in how we show up for customers across channels. We’re looking for a motivated, detail-oriented Senior Marketing Operations Manager to help keep our creative engine running smoothly.

Requirements

5–8+ years of experience in marketing operations, project/program management, or similar roles.
Proven experience managing multiple projects at once, from intake through delivery, in a cross-functional environment.
Experience working closely with creative teams (design, copy, content), marketing/channel owners, legal counsel, and leadership teams.
Hands-on experience with project/work management tools (e.g., Monday, Asana, Workfront, or similar).
Experience improving workflows, implementing process changes, or introducing automation.
Exposure to or experience using AI tools in a business or marketing context.
Strong organizational, communication, and stakeholder management skills, with an emphasis on relationship building.

Nice To Haves

Project management certification is a plus but not required.

Responsibilities

Own workflow & execution: Serve as the primary owner of marketing and creative workflows across channels (paid media, CRM, product pages, lifecycle, etc.)
Ensure work is clearly defined, prioritized, and moving efficiently from request through delivery
Track projects end-to-end, proactively identifying risks, dependencies, and removing roadblocks
Improve and scale how work gets done: Identify inefficiencies and simplify how teams operate with an aim to reducing friction, clarifying inputs, and improving structure
Build & refine workflows, templates, and processes that are easy to use and scalable
Continuously improve how work flows across teams
Drive automation and operational efficiency: Implement workflow automations across intake, routing, approvals, and status tracking
Reduce manual coordination and repetitive work so teams can focus on higher-value output
Apply AI in practical ways: Identify opportunities to use AI to save time and improve output (brief creation, task generation, QA, reporting)
Integrate AI tools into real workflows to support day-to-day execution
Stay current on emerging tools and bring forward practical applications
Coordinate stakeholders and support key initiatives: Build strong relationships across marketing, creative, product, legal, and leadership teams
Ensure alignment on priorities, timelines, and expectations across stakeholders
Help coordinate campaigns, product launches, and cross-functional programs to ensure on-time delivery