Senior Market Manager

Airbnb•New York, NY

2d•Onsite

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Our Supply Team is growing, and we want you to be part of it! As a Senior Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb. As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in your territory. This will involve managing Hosts and acquiring high-quality inventory. Your focus will be to enhance Airbnb's market presence in your designated region through close collaboration with cross-functional partners and by leveraging your expertise on the local market. Operating in a highly regulated and policy-driven environment, you will partner closely with teams such as Public Policy, Legal, Tax, Product, and Communications to ensure compliant, sustainable market growth. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success while navigating evolving regulatory landscapes. This includes developing acquisition strategies, managing relationships with strategic partners, and creating new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure long-term success.

Requirements

8+ years of experience in sales, account management, or partner support, with a strong track record of building and growing business relationships
Experience working cross-functionally across multiple stakeholders, with the ability to influence and align teams toward shared goals
Demonstrated ability to operate effectively within highly regulated, policy-driven environments, balancing business objectives with compliance requirements
Proven ability to manage a leads pipeline and book of business, driving growth and retention
Strong quantitative skills with the ability to interpret data and apply insights to decision-making
Ability to operate at both strategic and tactical levels, with success in ambiguous and fast-paced environments
Excellent communication and presentation skills across phone, email, and in-person interactions
Self-starter with strong time management, prioritization, and problem-solving skills

Responsibilities

Build, manage, and expand partner relationships within your territory, aiming to surpass quarterly targets
Conduct regular optimization calls and business reviews with partners, providing exceptional, timely service, including in-person support as needed
Implement strategies to effectively manage and optimize strategic partnerships
Prospect and onboard new, high-quality supply within your assigned geography
Educate clients on product updates while gathering and relaying feedback to internal stakeholders
Leverage data to identify and pursue strategic growth opportunities, navigating operational and regulatory complexities
Develop and execute innovative engagement strategies tailored to your market
Work cross-functionally with Product, Communications, Public Policy, Legal, Tax, and Customer Support teams to drive compliant and sustainable market success
Navigate and interpret local regulations and policy considerations, ensuring alignment with Airbnb standards and external requirements
Build deep expertise in local market trends to inform internal strategy and external partnerships
Understand technical aspects of software partnerships to support hosts effectively
Represent Airbnb in external meetings and industry events, reinforcing brand presence